Chief Hostess at Emerge Egress Consulting

Role Objective

Set the tone for the hotel guests’ experience by warmly greeting them, managing guest flow efficiently, and ensuring pleasant interactions to achieve high levels of client satisfaction.

Core Duties and Responsibilities

• Balance multiple tasks such as taking reservations with seating customers in the restaurant.
• Welcome customers to the restaurant and ask them if it is their first time at the restaurant.
• Ask if there are any special requirements or preferences for seating.
• Clean the front of the restaurant, particularly the door handles and windows.
• Communicate with the wait staff in order to know what areas of the restaurant to seat customers.
• Always have a smile on regardless of actual attitude or personal matters you are dealing with.
• Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
• Required to answer the phone, take reservations and in some cases take-out orders.
• Look into the complaints made by the customers and see to it that they are rectified quickly
• Liaising between the other employees and the management and acting as a mediator in case of a dispute 
• Training the inexperienced staff in hospitality 
• Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has arise 
• Give creative inputs in the design of the restaurant 
• Act as a way of communication between the kitchen and the restaurant staff 

 Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

    Key Competencies

• Customer Centricity skills
• Strong communication and interpersonal skills 
• Ability to thrive in a fast-paced, high-energy environment
• Excellent organizational skills and attention to detail
• Flexibility
• Ability to work cohesively as part of a team
• Leadership skills