Barista at Accor

Job Description

• Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable one
• Welcome guest upon arrival
• Escort guest to their room, explain room and hotel facilities and offer assistance
• Keep abreast all hotel promotions, product knowlege, VIP arrivals and upcoming events
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle
  efficiently and courteously.
• Show fullest cooperation and respect within the team and other departments.
• To prepare and serve beverage orders according to recipes and service standards.
• To be fully knowledgeable about all bar products.
• To be able to up sell each time with each customer.
• To provide high personalized standard of quality and efficient / friendly service.
• To prepare mise-en-place and perform side duties.
• To collect all general requisitions and food and beverage requisitions.
• To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordingly
• To handle guest enquiries in a courteous and efficient manner.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.

Qualifications

• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example