Jobs at Accor

Job Description

• To liaise with appointed advertising agency with design and layout coordination and production of stationary, collateral, ads, brochures and graphics.
• To maintain the hotel library and photographic image filing.
• To track and maintain information about competitor’s marketing and communication activities in the market (promotions, offer, articles, advertising, collaterals) and to develop and update a filing system for all information.
• Act as the liaison between the hotel and the appointed PR agency to generate awareness and write ups of the hotel according to the marketing objectives.
• To create property press kits, press releases and creative communication of news worthy items with the PR agency.
• To continuously update press kits.
• To develop and maintain active contacts with the press and key overseas media people.
• To build a database of key media contacts, opinion makers and local “VIP’s”.
• To assist the DOSM to ensure adequate targeted publicity and coverage of the Hotel’s positioning, promotional programs, corporate image building and other activities.
• To ensure the hotel’s web pages are up to date and advice on keeping site dynamic for Internet related exposure and advertising.
• To liaise with appointed advertising agency with design and lay out coordination and production of collateral, ads, giveaways and graphics.
• To ensure the correct policy and brand standards are followed by the hotel in all marketing collateral, advertising and eCommerce.
• To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.

Qualifications

• Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Marketing, Mass Communications or equivalent
• At least 3 years of working experience in the related field is required for the position
• Required Skill(s): Excellent communications skills both orally & in writing, meticulous, self-driven with high levels of initiative, multi-task, deliver quality work within tight deadline, self-starter with an analytical and creative mind
• Knowledge and ability with IT systems including core MS Office packages (Word, Excel, Power Point, Access)

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Job Description

Host
You are the beginning of an exceptional guest experience. As a Host, you will make our guests Feel Welcome from the moment they arrive!
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer a professional and friendly greeting, and provide engaging service
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

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Job Description

• To provide a courteous, professional, efficient and flexible service at all times, following Standards of Performance.
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.

Qualifications

• 1-2 years experience in a similar role 

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Job Description

Food & Beverage Supervisor
Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assist in leading, mentoring and training the Food & Beverage Operations team
• Supervise and delegate duties; Ensure brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal
• Your experience and skills include:
• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example

Qualifications

Your experience and skills include:

• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example

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Job Description

Reporting to the Talent & Culture Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Maintain confidentiality of all documents and information pertaining to our colleagues and business
• Assists with all aspects of Talent & Culture as needed, including recruitment, employee engagement and more
• Greets all colleagues who enter the Talent & Culture offices warmly and ready to assist with their inquiries
• Maintains employee and office files and record per Company standards
• Assists with planning and execution of employee events as needed
• Assists with data entry as needed
• All other reasonable duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous experience is an asset
• Computer literate in Microsoft Office applications required
• Excellent interpersonal, communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible, organized & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

• This position requires both sitting and walking for extended periods of time throughout the day.

Required Education and Experience

• University/College degree in a related discipline preferred

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Job Description

• Assist the IT Manager to manage the implementation and maintenance of information systems, data processing systems and procedures.
• Coordinate with external clients to meet Information System objectives.
• Assist the IT Manager to analyze user needs and establish policies and procedures for the information systems.
• Assist the IT Manager to plan, direct and control all day-to-day information systems functions.
• To be involved in day-to-day audit work on operation and to advise the Manager for any abnormal happenings.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks to the standard set.
• To ensure that preventive maintenance required by any IT equipment in the hotel is carried out appropriately.
• To rebuild data corrupted by either hardware or software faults.

Qualifications

• Proven experience as an IT Coordinator or in a similar role.
• Proven ability to build and maintain good relationships with all stakeholders.
• Prior experience working with Opera or a related system.
• Knowledge of Windows Operating System.
• Competency using a variety of computer software.
• Strong interpersonal and problem solving abilities.
• Fluency in English.

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Job Description

RESPONSIBILITIES:

To monitor and control all procedures that affect the receipt, issuance, general controls and hotel sales – rooms, food and beverage, other miscellaneous services and products - in the hotel, and to ensure that all control functions are established and enforced according to the Company’s policies and procedures.

• Establish and maintain local policies as they relate to the receipt issuance and general controls of all hotel inventories, consumables, and various supplies.
• Assist in the monthly inventories count and extension.
• Establish and maintain a database for all kind of hotel inventory stocks including up-to-date pricing.
• Ensure proper storage and issuance of all hotel items, especially food and beverage ones.
• Establish and maintain a cost allocation transfer system for various hotel supplies to the various departments.
• Summarize these transactions for each financial period close.
• Cost all hotel operational consumables and inventory items and where practical, input these costs into the point of sales system and generate monthly potential cost of sales, especially in food and beverage.
• Prepare and all operational costs on a monthly basis and recommend alternatives to improve costs.
• Price all food and beverage storeroom requisitions and compute the following:
• Monthly food and beverage actual costs by outlet
• Monthly storeroom variances for food and beverage
• Assist management in menu costing in order to establish menu item sale prices.
• Establish and monitor the following operational controllers in the banquets and food and beverage outlets:
  • Cash Bars
  • Menu Items (ensure that they are properly rung up the system)
  • Liquor pouring procedures
  • Guest check void controls
  • Cash handling and check settlement
  • Operation inventories and reconciliations
  • Point of Sale system user capabilities and controls
  • Portion controls
• Prepare F&B reports as requested by management.
• Maintain accuracy of POS System data and ensure hardware is in good working order.
• Monitor and record all house account meals and entertainment expenses and report any non-compliance to the Assistant Controller for follow up with the hotel management.
• Maintain menu costing on all food and beverage items and make F & B management aware of any pricing problems.
• Constantly monitor all food and beverage controls to ensure compliance with the Company’s policies and procedures.
• Perform any other spot checks as prescribed in the Housekeeping, laundry and Food and Beverage Manuals.
• Coordinate, attend and monitor all food and beverage physical inventories to ensure accuracy.
• Verify, extend and tabulate the above inventories and prepare monthly inventory adjustments journal entry.
• Maintain a close working relationship with the Director of Rooms, Food and Beverage Director, Executive Chef and Purchasing manager and make them aware of any potential problems or opportunities to improve the controls in their areas.
• Closely monitor and support Purchasing Mgr, Storekeeper and Receiving in performing their duties by sharing knowledge on each item Hotel may need for the proper operations.
• Take active part in implementing and complying with HACCP requirement.
• Attend Food and Beverage meetings to review prior Food and Beverage report to highlight actions needed, and focus Food and Beverage management on appropriate opportunities.
• Conduct self in a professional manner at all times to reflect the high standards of the Company and to encourage staff to do the same

Qualifications

QUALIFICATIONS:

• Must have a thorough working knowledge of all corporate policies and procedures as they relate to Cost Controlling – Rooms related (Housekeeping and Laundry inventories and consumables, Rooms amenities), Food and Beverage miscellaneous inventories, office supplies, uniforms, all other Hotel operations related costs.
• Must be willing to work a flexible schedule in order to accomplish major responsibilities and tasks.
• Must be willing to accept assignments on as need basis in order to promote teamwork.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to hotel operations cost control.
• Must work in a safe, prudent, and organized manner.

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Job Description

• To provide an effective system to track Payable Accounts for effective Cash Flow Management;
• To obtain, date-stamp and file all documents which support authorized purchases and services rendered (PRs, POs, Delivery Notes, signed Receiving Records, Contracts etc.) for matching with invoices;
• To process invoices on daily basis i.e. to match them with their authorized supporting documents & receiving records, sort and book the invoices against relevant account and departments;
• To check all the petty cash vouchers for supporting documents, validity and accuracy and posting in the accounting system for payment processing;
• To file all the paid petty cash vouchers properly for future reference;
• Provide a summary of creditors ageing report required by various Finance and Control Section personnel to prepare monthly reports;
• To review and determine all payments due and to submit the payment requests and disbursement schedule to Finance Manager for review and signature prior to the actual preparation of cheques.
• To  prepare cheque payments and submit them, with supporting documents for final approval and signatures of the Director of Finance and General Manager;
• To raise and record cheques for urgent payments;
• To prepare month-end report closing of Accounts Payable;
• To prepare monthly accruals for goods and services received but not invoiced;
• To prepare monthly provision for any major contracted services;
• To co-operate and assist in reconciling the month-end inventory book balances to actual physical counts’
• To prepare and follow-up on some balances sheet schedule as instructed including all the advanced payments;
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned work[lace to the standard set;
• To ensure all files and reports are properly filed for future reference;
• To assist in carrying out quarterly, semi-annual, annual inventory of operating equipment;
• Ensure loyalty of key suppliers of the hotel, resulting to lower cost per unit.
• To assist in implanting and streaming the internal control procedures (FOCUS Audit) covering all activities of the hotel.

Qualifications

• Minimum of 3 years of relevant experience in the hotel industry preferably in luxury segment.
• Service focused with keen eye for details.
• Strong user knowledge of Microsoft Outlook, Microsoft Office, Opera, Sun System or its equivalent.

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Job Description

• Maintain available to provide assistance for any matter related to making the stay of the hotel guest a pleasant and memorable one
• Welcome guest upon arrival
• Escort guest to their room, explain room and hotel facilities and offer assistance
• Keep abreast all hotel promotions, product knowlege, VIP arrivals and upcoming events
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle
  efficiently and courteously.
• Show fullest cooperation and respect within the team and other departments.
• To prepare and serve beverage orders according to recipes and service standards.
• To be fully knowledgeable about all bar products.
• To be able to up sell each time with each customer.
• To provide high personalized standard of quality and efficient / friendly service.
• To prepare mise-en-place and perform side duties.
• To collect all general requisitions and food and beverage requisitions.
• To have a thorough understanding and knowledge of all beverage items and prepare garnishes accordingly
• To handle guest enquiries in a courteous and efficient manner.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.

Qualifications

• Service focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example

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Job Description

Reporting to the Banquets Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Supervise the Banquet team in all aspects of the department and ensure service standards are followed.
• Supervise the service of food and beverage items for assigned banquet meetings.
• Address guest concerns and react quickly and professionally.
• Train Banquet Colleagues in the absence of a trainer.
• Participate in scheduled departmental meetings.
• Review banquet event orders to ensure the proper set-ups are in place.
• Have full knowledge of all menu items being served.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned.

Qualifications

• Previous food & beverage leadership experience preferred.
• Previous Point of Sale System experience preferred.
• Computer literate in Microsoft Window applications an asset.
• University/College degree in a related discipline an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Passion for leadership and teamwork.
• Eye for detail to achieve operational excellence.
• Excellent guest service skills.

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Job Description

• Consistently offer a professional, friendly greeting and engaging service.
• Understand the Server’s tasks in the outlet.
• Understand shift end reports in the outlet and the POS system.
• Assist guests regarding food and beverage menu items in an informative and helpful way.
• Have knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Coordinate the dining room's seating arrangements by planning ahead and anticipating fluctuations in business 
• Seat guests in an organized fashion to maintain service flows for the Servers 
• Adhere to all hotel environmental policies and initiatives
• Conduct frequent inspections of the outlet areas, reporting any deficiencies in equipment or aesthetics to the Assistant Outlet Manager.
• Other duties as assigned.

Qualifications

• Previous service experiences an asset.
• Previous Point of Sale System experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

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Job Description

• Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
• Ensure the consistency in the preparation of all food items for a la carte and or buffet menus according to hotel recipes and standards
• Conduct daily shift briefings to kitchen colleagues Ensure all kitchen colleagues are aware of standards & expectations
• Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback
• Maintain and enhance the food products through creative menu development and presentation
• Have full knowledge of all menu items, daily features and promotions
• Actively interact with guests at tables
• Balance operational, administrative and Colleague needs
• Ensure proper staffing and scheduling in accordance to productivity guidelines
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous experience as a Sous Chef is required
• Diploma in Culinary Arts or related field
• Excellent knowledge on HACCP and other procedures in Food Production