Bell Attendants at Hyatt Place

Summary

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Bell Attendants who will be responsible for ensuring the smooth and efficient running of the Bell Service functions within the Rooms Division, as well as hands on support on all technical duties.

Key Responsibilities:

• Monitor guest arrival and departure.
• Ensuring all guests requests are dealt with promptly and in a courteous manner.
• Welcome guests with the appropriate greetings depending on the time of day.
• Check on the daily occupancy, arrivals, departures, VIP’S, groups and guests with special needs.
• Ensure collection and delivery of guest luggage and equipment’s in an efficient, accurate and timely manner.
• Providing storage for guests’ luggage’s, tagging and issuing a copy of the luggage tag to the guest.
• Escorting guests to the rooms, inducting them on the room amenities and placing luggage on the rack.
• Delivery of guest messages to the rooms and running office errands as assigned.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the Transport Coordinator on guests transport planning and requests.
• Upselling the Hotel Food & Beverage outlets, conference, rooms and business centre on any inquiries at the concierge.
• Supports Departmental Trainers by providing feedback emanating from both internal and external guests.
• Have thorough product knowledge of the Hotel and activities/promotions taking place.
• Communicate any negative comments to the Front Office Manager obtained while engaging guests.
• Assist the reception on physical wake up calls where guests do not respond to telephone wake up calls as guided in the wake-up call standard operating procedure.
• Collect check out cards for departing guests and summarize in the check-out card book at the end of the shift. (if applicable).
• Ensures that the bell desk sections/lobby are clean at all times.
• Multi-task in various aspects of the operations as advised by management from time to time
• Other duties assigned by the management, from time to time. 

Qualifications

• Diploma or Certificate in Front Office Operations from a recognized institution or its equivalent.
• At least 1 year experience in a similar role in a busy hotel