Beverage Manager at Accor

Job Description

• Maintain accurate inventory levels of beverages and supplies.
• Monitor stock levels and place orders as needed to meet demand.
• Conduct regular inventory audits to prevent shortages and overstocking.
• Recruit, train, and supervise beverage service staff.
• Provide ongoing training to ensure staff are knowledgeable about products, service techniques, and company standards.
• Schedule staff effectively to meet service demands while controlling labor costs.
• Ensure that all beverages served meet quality standards.
• Monitor the preparation and presentation of beverages to maintain consistency.
• Address any quality issues promptly and implement corrective actions.
• Develop and update beverage menus based on industry trends, customer preferences, and profitability.
• Determine pricing strategies to maximize revenue while remaining competitive.
• Collaborate with the culinary team to create beverage pairings for menu items.
• Interact with guests to ensure satisfaction and address any concerns.
• Maintain a welcoming and friendly atmosphere in the beverage service area.
• Handle guest complaints or special requests in a professional manner.
• Ensure compliance with all relevant health and safety regulations.
• Monitor alcohol service to ensure responsible consumption and legal compliance.
• Maintain cleanliness and organization in beverage storage and service areas.
• Monitor beverage sales and expenses to achieve budgeted targets.
• Analyze financial reports and identify opportunities for cost savings or revenue growth.
• Implement strategies to control costs and improve profitability.

Qualifications

• Bachelors degree in Hotel Management or related field
• Additional certificate in Food & Beverage Service
• Minimum 2 years’ experience in a similar capacity.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Strong leadership, interpersonal and training skills
• Ability to focus attention on department needs, remaining calm and courteous at all times
• Good communication and customer contact skills
• Ability to work cohesively and collaboratively as part of a team