Branch Manager ( 3 Openings) at Britam

The role will be responsible for driving a high-performance culture and professionalism by recruiting, managing, and supporting to all sales agents/financial advisors and managers within the branch, coordinating all sales and persistency activities and ensuring that all assigned sales targets are met and exceeded.  We have 3 Branch Manager opportunities in Kisumu, Kakamega and Kericho.

Key responsibilities

• Drive the achievement of the revenue budget for the Branches with a key focus on Ordinary Life.
• Contribute to Single Distribution business model of selling all lines of products as per agreed targets.
• Drive cross-selling and up-selling of Britam products to drive persistency and retention of all business lines
• Select, recruit and train sales force on products, prospecting, closing and persistency.
• Recruit, train and mentor Unit Managers and appraise their units’ daily activity levels
• Inspire and motivate the sales team to achieve a successful sales career and a high-performance culture
• Conduct weekly sales meeting to train and motivate the sales force in providing appropriate financial solutions to prospective clients
• Prepare and submit daily, weekly and monthly production performance reports
• Monitor and inspect individual, unit and branch activity levels to ensure that sales quotas are met.
• Continuous performance appraisal by evaluating of actuals against targets and sets goals.
•  Monitor and maintain policies persistency though efficient customer service and retention
• Identify and grow new markets, grow the existing ones and guard them from competition.
• Ensure business is conducted in an ethical manner with zero tolerance to fraud.
• Grow and defend Britam’s market share position.
• Direct, guide, manage and offer support to Corporate Sales Executives.
• Formulate and implement strategies that ensure UM’s, FA’s and IFA’s are well versed with Britam products
• Establish and implement strategies to increase sales, lower costs, and obtain greater efficiency.
• Communicate, and enforce company policies and coordinate branch office activities.
• Ensure the Branch adheres to Britam Credit Policy and all other policies and guidelines.
• Protect and safeguard the company against reputational and financial risks

Key Performance Measures – As prescribed in the contractual agreement

• Production, Life Persistency & Business Retention, Recruitment & Training and People Management
• As prescribed in the contractual agreeement

Job Locations

Kisumu, Kakamega, Kericho

Knowledge, experience and qualifications required

• Bachelor’s degree in sales, marketing or any business-related field from a recognized institution.
• Professional qualification in Insurance (AIIK, ACII, FLMI or IIK) is an added advantage
• Current IRA license
• 7 – 10 years’ sales management experience in the financial services sector 3 – 4 years of which must be in a management position

Competencies

Technical/ Functional competencies

• Selling skills;
• Sales and marketing management skills;
• Customer, market and competitor understanding;
• Knowledge of insurance regulatory requirements;
• Knowledge of Britam products; and
• People management skills.
• Ability to work under pressure
• Good problem solving and analytical thinking skills
• Good communication and interpersonal skills
• Team player
• Good planning and organizational skills
• Excellent report writing skills

Essential Competencies

• Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
• Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
• Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
• Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
• Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.