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  • Posted: May 25, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
    Read more about this company


    Branch Manager

    Primary Responsibilities:


    • Market for new business with existing and potential clients in both assets and liabilities for the branch.
    • Monitoring accounts and following up for repayments and remedial action where accounts may become delinquent.
    • Ensure securities are perfected in a timely manner.
    • Set targets for the Branch teams and monitor performance to ensure the Branch achieves its overall business targets.
    • Review credit applications and call reports prepared by the Relationship Officer and make appropriate recommendations to the approving authorities.
    • Review the daily overrides report as well as over the counter payments and make appropriate decisions or recommendations.
    • Process ad-hoc/additional/new requests/complaints/excesses and obtaining approvals where/when required.
    • Provide feedback to customers in reply to their requests and requirements in a timely manner.
    • Follow up with customers to ensure compliance with sanctioned terms and conditions with respect to account operations and provision of all requisite documents and covenants.
    • Comply with audit observations and initiating necessary action and follow up with clients.
    • Educate and create awareness for the client on new products, Banking regulations, requirements and industry trends.
    • Provide feedback to Senior Management on customer requirements/ market trends/product development to suit the needs of the customers.
    • Ensure quality service delivery within prescribed TATs to ensure customer satisfaction and business retention or growth.
    • Mentor and manage the entire Branch team.
    • Approve large RTGS, TT and  Fixed deposit initiations as required.
    • Oversight of Branch operations duties and actions.

    Person Specifications

    • At least 5 years' relevant experience.
    • Bachelor’s degree in Commerce, Management or Accounting from a recognized institution
    • Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and
    • Chartered Institute of Marketing diploma (CIM)
    • Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
    • Ability to write complex letters, comprehensive reports and to perform complex calculations.
    • Excellent communication and interpersonal skills;
    • Strong people management skills;

    Method of Application

    Interested and qualified? Go to I&M Bank on to apply

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