Branch Manager (MG5) at National Social Security Fund (NSSF)

Reporting to the Regional Manager, he/she will be responsible for coordinating the overall Branch operations and ensures achievement of organizational strategic objectives at the branch.

KEY RESPONSIBILITIES:

• Oversee enforcement of the NSSF Act No.45 of 2013 Laws of Kenya;
• Plan, develop and implement work schedules and targets by staff at the Branch;
• Develop and implement registration and collection plans according to zonal management principles that ensure the development of zonal plans;
• Coordinate all Benefits and Compliance activities including registration of employers/employees, collection of contributions, investigations, prosecutions and default recovery at the Branch;
• Educate members and market Fund’s products;
• Build and maintain a cohesive Branch team;
• Ensure customer satisfaction by providing proactive customer care services and maintain effective follow up;
• Maintain proper and up to date records at the Branch;
• Prepare and submit monthly, quarterly, half year and annual financial, performance contracting and progress reports to management;
• Maintain a clean and safe working environment;
• Receive and ensure safe custody of accountable and sensitive documents and materials including cheques, LPOs, LSOs, employee confidential files; and
• Sign and issue notification letters and certificates to registered employers.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in any of the following disciplines: Social Sciences; Business Administration; Law; Public Relations; Marketing or a related field from a recognized institution;
• Master’s Degree in any of the following disciplines: Social Sciences; Business Administration; Law; Public Relations; Marketing or a related field from a recognized institution is an added advantage;
• Professional qualification in a related field from a recognized institution;
• At least seven (7) years’ work experienced, three (3) of which should be in a supervisory position;
• Membership to a relevant and accredited professional body and in good standing; and
• Proficiency in computer applications.

COMPETENCIES:

The competencies required for Assistant Manager, Regional Manager and Senior Principal Officer are as follows:

• Ability to formulate policies & strategies
• Analytical Thinking
• Ability to build & work through teams
• Leadership & Management Skills
• Excellent interpersonal & communication Skills
• Initiative, Innovation and Creativity
• Adaptability