Branch Manager - Nyeri Branch at Stratostaff

Role Overview:

This position is responsible for overseeing the Branch operations including development and implementation of the strategy to ensure achievement of the Branch targets (Sales, Parts and Service) in accordance with the Motor Division’s (the Division’s) overall strategic objectives, managing staff and other resources, developing and attaining sales targets, delivering exceptional customer service, and ensuring growth in revenues and profitability.

The job holder shall report to the Group Managing Director.

Key Responsibilities

Leadership Responsibilities

• Develop and implement the Branch strategy to support the achievement of the Division’s strategy on increased profitability and market share for all brands.
• Develop forecasts, financial budgets, objectives and business plans and monitor the implementation and achievement of performance targets within budgets.
• Undertake competitor analysis to ensure availability of information required to develop market penetration strategies on sales and aftersales business at Branch level.
• Assess local market conditions and identify and report to C-Suite on current and prospective opportunities for sales and aftersales.
• In consultation with the various Product/Brand Managers, develop branch targets for parts, sales and service for all the brands, to support the achievement of the overall business targets.
•  Implement strategic projects at Branch level.
• Coordinate and monitor all the Branch activities to enhance continuous improvement in achievement of the Branch targets and improved profitability.

Managerial / Supervisory Responsibilities

• Manage Branch sales, parts, and service teams to ensure the team is motivated and highly engaged.
• Ensure effective management and controls in the financial expenditure at Branch level for enhanced profitability.
• Implement effective systems that facilitate communication and employee participation to ensure employee retention and satisfaction.
• Manage and monitor branch capacity in terms of human resources to ensure the branch operations are fully supported.
•  In collaboration with the HR department, ensure the branch has the required competencies at all levels to ensure the provision of quality services in parts, sales, and service.
• Ensure adequate training, coaching, development and motivation of the Branch Team to drive performance and profitability.

Operational Responsibilities

• Monitor the performance of Sales and aftersales units against the agreed targets, report on, and develop plans to address any gaps identified.
•  Identify business opportunities for the branch within the region to increase the Division’s sales and market share for all the brands.
• Continuously identify and report on areas of improvement and propose corrective strategies to address the challenges and leverage growth opportunities.
• Engage with the Organization’s business partners to ensure achievement of business targets
• Monitor compliance with statutory and stakeholder requirements with the support of the respective Brand/Product Managers, to ensure minimal risk exposure to the company due to noncompliance.
• Network with key stakeholders within the Region to promote branch services and identify business opportunities.
• Promote customer satisfaction through timely resolution of all customers complaints at the branch.
• Share knowledge with the other branches and head office on effective practices, competitive intelligence, business opportunities and needs.
• Coordinate general administration of the branch to ensure that the facilities and resources are safe and secure.

Requirements

•  Bachelor’s Degree in Sales, Marekting, Automotive or business-related field.
•  At least 5 years proven track record in leading sales or aftersales teams or managing operations and driving performance with a reputable organization.
•  Post graduate Diploma in Business Management, Financial management or an equivalent qualification. 

Key Competencies

• Strategic mindset
• Financial management
• Automotive industry and market awareness
• Project Management
• Analytical & Data driven reporting
• Leadership and Communication Skills