Role Overview:
To lead the development and execution of the Company’s Information and Communication Technology (ICT) strategy, ensuring that the company’s digital infrastructure supports and enhances its long-term business goals. The ICT manager will provide visionary leadership and strategic guidance, ensuring the optimal use of technology across all business functions. This role will focus on driving innovation, enhancing operational efficiency, and safeguarding the organization’s digital assets, while aligning ICT initiatives with the Company’s growth objectives. Through strategic planning and forward-thinking decision-making, the ICT manager will position the company to capitalize on emerging technologies and maintain a competitive edge in the marketplace.
KEY RESPONSIBILITIES
IT Strategy & Leadership
- Develop and Execute IT Strategy: Spearhead the formulation and execution of a comprehensive IT strategy that aligns with our client's long-term vision and objectives. Ensure that IT initiatives support overall business growth, operational efficiency, and digital innovation.
- Future-Proofing Technology: Anticipate emerging trends and technologies to ensure our client remains competitive in an increasingly digital business environment. Identify and implement transformative technologies that create a long-term competitive advantage.
- Technology Leadership: Collaborate with senior leadership to integrate IT strategies into the broader corporate strategy, ensuring that IT plays a critical role in driving organizational success.
Digital Transformation & Innovation
- Champion Digital Innovation: Lead the digital transformation agenda within the organization, adopting advanced technologies and digital tools to streamline operations and enhance customer experience.
- Optimize IT Infrastructure: Continuously assess the IT landscape, making data-driven decisions to optimize infrastructure and systems, ensuring scalability and agility.
- Leverage Data & Analytics: Develop data-driven strategies for business intelligence, using data analytics to support decision-making, improve efficiency, and drive performance.
Cybersecurity & Risk Management
- Proactive Security Strategy: Design and implement a comprehensive cybersecurity framework to protect the organization against evolving cyber threats. Ensure the security of data, systems, and networks are continuously monitored, with swift responses to potential vulnerabilities.
- Risk Mitigation: Develop and oversee disaster recovery plans and risk management strategies to minimize operational disruptions. Establish clear protocols for data protection and compliance with legal and regulatory requirements.
- Governance & Compliance: Ensure strict adherence to IT governance frameworks and industry standards, maintaining the highest levels of compliance across all systems and processes.
Web & Digital Strategy Development
- Lead Web Presence Strategy: Guide the strategic development and enhancement of our client's web presence, ensuring it is a central platform for digital engagement and brand representation.
- Optimize User Experience: Align the company’s website development efforts with customer needs and market trends, ensuring a seamless and engaging digital experience for users
Leadership & Team Development
- Lead High-Performing Teams: Inspire and lead a highly skilled ICT team, fostering a culture of innovation, accountability, and continuous improvement. Ensure the team is equipped with the tools, knowledge, and vision to execute IT strategy effectively.
- Succession Planning & Talent Development: Develop internal talent pipelines and provide opportunities for ICT team members to build expertise in new and emerging technologies. Cultivate a learning environment that promotes growth and cross-functional collaboration
- Collaboration Across Functions: Work closely with other departments to ensure IT services and systems enhance cross-functional collaboration and provide strategic insights that support key business initiatives.
Performance Monitoring & Auditing
- Establish Performance Metrics: Develop and oversee IT performance metrics that evaluate the effectiveness and efficiency of the ICT function. Use these metrics to improve systems continuously and service delivery.
- Strategic Auditing: Conduct regular IT audits to assess systems performance, identify potential risks, and recommend strategic improvements to ensure technology meets the evolving needs of the business.
IT Policy & Infrastructure Planning
- IT Policy Development: Lead the development of robust IT policies that govern system usage, data management, and security across the organization, ensuring they are aligned with best practices and the company’s strategic goals.
- Strategic Infrastructure Planning: Oversee the design, deployment, and maintenance of IT infrastructure that supports long-term organizational growth, ensuring technology investments deliver maximum return.
Requirements
- Bachelor’s degree in computer science / information science or related field
- Diploma in Database Management systems would be an added advantage.
- 7 to 8 years’ experience; 3 years management experience.
Key Competencies
- Strategic Vision: Ability to align IT systems and strategies with business objectives, ensuring technology is a growth enabler
- Innovative Thinking: Proven ability to drive digital transformation and leverage new technologies for business growth.
- Risk Management: Expertise in cybersecurity, IT governance, and risk mitigation.
- Leadership & Collaboration: Strong leadership and interpersonal skills, with the ability to foster cross-functional collaboration
- Business Acumen: Deep understanding of the business context and how IT can drive competitive advantage.
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Role Overview:
This position is responsible for overseeing the Branch operations including development and implementation of the strategy to ensure achievement of the Branch targets (Sales, Parts and Service) in accordance with the Motor Division’s (the Division’s) overall strategic objectives, managing staff and other resources, developing and attaining sales targets, delivering exceptional customer service, and ensuring growth in revenues and profitability.
The job holder shall report to the Group Managing Director.
Key Responsibilities
Leadership Responsibilities
- Develop and implement the Branch strategy to support the achievement of the Division’s strategy on increased profitability and market share for all brands.
- Develop forecasts, financial budgets, objectives and business plans and monitor the implementation and achievement of performance targets within budgets.
- Undertake competitor analysis to ensure availability of information required to develop market penetration strategies on sales and aftersales business at Branch level.
- Assess local market conditions and identify and report to C-Suite on current and prospective opportunities for sales and aftersales.
- In consultation with the various Product/Brand Managers, develop branch targets for parts, sales and service for all the brands, to support the achievement of the overall business targets.
- Implement strategic projects at Branch level.
- Coordinate and monitor all the Branch activities to enhance continuous improvement in achievement of the Branch targets and improved profitability.
Managerial / Supervisory Responsibilities
- Manage Branch sales, parts, and service teams to ensure the team is motivated and highly engaged.
- Ensure effective management and controls in the financial expenditure at Branch level for enhanced profitability.
- Implement effective systems that facilitate communication and employee participation to ensure employee retention and satisfaction.
- Manage and monitor branch capacity in terms of human resources to ensure the branch operations are fully supported.
- In collaboration with the HR department, ensure the branch has the required competencies at all levels to ensure the provision of quality services in parts, sales, and service.
- Ensure adequate training, coaching, development and motivation of the Branch Team to drive performance and profitability.
Operational Responsibilities
- Monitor the performance of Sales and aftersales units against the agreed targets, report on, and develop plans to address any gaps identified.
- Identify business opportunities for the branch within the region to increase the Division’s sales and market share for all the brands.
- Continuously identify and report on areas of improvement and propose corrective strategies to address the challenges and leverage growth opportunities.
- Engage with the Organization’s business partners to ensure achievement of business targets
- Monitor compliance with statutory and stakeholder requirements with the support of the respective Brand/Product Managers, to ensure minimal risk exposure to the company due to noncompliance.
- Network with key stakeholders within the Region to promote branch services and identify business opportunities.
- Promote customer satisfaction through timely resolution of all customers complaints at the branch.
- Share knowledge with the other branches and head office on effective practices, competitive intelligence, business opportunities and needs.
- Coordinate general administration of the branch to ensure that the facilities and resources are safe and secure.
Requirements
- Bachelor’s Degree in Sales, Marekting, Automotive or business-related field.
- At least 5 years proven track record in leading sales or aftersales teams or managing operations and driving performance with a reputable organization.
- Post graduate Diploma in Business Management, Financial management or an equivalent qualification.
Key Competencies
- Strategic mindset
- Financial management
- Automotive industry and market awareness
- Project Management
- Analytical & Data driven reporting
- Leadership and Communication Skills
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Role Overview:
The General Manager - Life Insurance will be responsible for the strategic leadership, development, and operational management of the Life Insurance division. This role is critical in driving business growth, enhancing product offerings, and ensuring the delivery of exceptional customer experiences. The ideal candidate will bring a combination of strategic insight, operational expertise, and a strong commitment to innovation, enabling the company to maintain its competitive edge in the market.
Key Responsibilities
Strategic Leadership:
- Develop and implement the strategic vision and business plan for the Life Insurance division.
- Align divisional objectives with the overall corporate strategy to achieve sustainable growth and profitability.
- Lead market analysis and identify new opportunities for product innovation and expansion.
Operational Management:
- Oversee the day-to-day operations of the Life Insurance division, ensuring efficiency, compliance, and excellence in service delivery.
- Manage the development and performance of the team, fostering a culture of accountability, collaboration, and continuous improvement.
- Ensure compliance with industry regulations and company policies, maintaining the highest standards of ethical conduct.
Product Development:
- Drive innovation in product design, ensuring the Life Insurance offerings meet the evolving needs of customers and remain competitive in the market.
- Collaborate with cross-functional teams, including marketing, actuarial, and underwriting, to develop and launch new products.
Financial Management.
- Oversee the financial performance of the Life Insurance division, ensuring targets for revenue, profitability, and cost efficiency are met.
- Develop and manage budgets, forecasts, and financial reports, providing insights and recommendations to senior leadership
Customer Experience:
- Champion a customer-centric approach, ensuring that the Life Insurance division consistently delivers exceptional service and value to clients.
- Implement strategies to improve customer satisfaction, retention, and loyalty.
Requirements
Education:
- Bachelor's degree in Business Administration, Finance, Insurance, or a related field. An MBA or relevant professional qualification (e.g., ACII, FLMI) is preferred.
Experience:
- Minimum of 10 years of experience in the insurance industry, with at least 5 years in a senior leadership role within the Life Insurance sector.
- Proven track record of successfully leading and managing large teams and complex operations.
Skills and Competencies:
- Strong strategic thinking and business acumen, with the ability to drive growth and profitability.
- Excellent leadership and people management skills, with a demonstrated ability to inspire and develop high-performing teams.
- In-depth knowledge of life insurance products, regulations, and market dynamics.
- Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
- Strong financial management skills, with experience in budgeting, forecasting, and financial analysis.
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