Branch Manager at Stratostaff

Job Description

• Undertake business development activities from lead generation to deals closure in line with set targets
• Manage key accounts by maintaining and growing market share with new and existing clients
• Assess local market conditions and identify current and prospective sales opportunities
• Build and maintain clients and associates relationships as a combined effort with the operations team with effective inter-departmental procedural workflow participation thereby contributing towards quality service delivery.
• Enhancing profitability by ensuring that there is financial viability through maintaining and /or increasing profit margins
• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Develop forecasts, financial objectives and business plans
• Manage budget and allocate funds appropriately
• Bring out the best of the branch’s personnel by providing training coaching and motivation
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly.
• Follow up on clients in the CRM.
• Adhere to high ethical standards and comply with all regulations/ applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field.
• Minimum 5 years of experience, preferably in sales, operations, or client services.
• Strong understanding of sales, financial management, and customer service.
• Proficiency in CRM systems.

Key Competencies:

Leadership:

• Proven ability to lead, motivate and manage a team efficiently

Business Acumen:

• Strong understanding of business operations and financial management to drive growth

Client Relationship:

• Management: Expertise in building and maintaining key client relationships.

Problem Solving:

• Ability to quickly resolve issues while ensuring branch operation runs smoothly.