Business Analyst - Operations at Madison Group Limited

Key Responsibilities

• Collect data and intelligence on the overall insurance industry in Kenya or Africa and on specific companies in Kenya.
• Analyze collected information to give insight on the industry and future direction of the industry.
• Compare Madison performance to industry performance using IRA, RBA reports and other data sources.
• Prepare the monthly operations report and MD’s detailed operations report and any other reports required from time to time.
• Assist in writing various board reports.
• Assist in developing company KPIs and monitoring metrics
• Assist the Marketing Department in data analysis to support their initiatives.
• Monitor the performance of the company against the strategy.
• Facilitate departments in analytical work required to fully execute the marketing plan and other agreed activities
• Spearhead Life Operations automation process in consultation with departmental managers
• Conduct periodic operational risk/Audit reviews and implement strategies to mitigate the risks.
• Monitor the operational performance of ICT systems and ensure maximum utilization of deployed systems
• Monitor and periodically review processes, identify gaps and ensure continuous improvement of customer satisfaction and retention.
• Other duties as may be assigned by the Operations Manager from time to time.

Requirements

• Business-related Degree.
• Professional qualification in Finance or Accounts.
• At least 5 years’ experience as an analyst in an insurance company, investment house or stockbroker.
• Attention to detail.
• Self-starter who is well organized.
• Extensive knowledge of Microsoft Office especially MS excel and MS word.