Business Development Executive / Account Manager at Reeds Africa Consult

Position Overview:

• We are hiring on behalf of our client in Kenya, who operates in the professional cleaning and services sector, for the position of Business Development Executive (BDE) / Account Manager to join their team. The main purpose of this role is to achieve and exceed sales targets, contributing to revenue generation, growth, and market penetration within the assigned territory or market segment. The individual will be responsible for effectively selling the company’s products and services while managing customer relationships to ensure customer retention and satisfaction.

Key Responsibilities:

Customer Relationship Management:

• Develop and nurture business relationships with both existing and prospective customers in the assigned territory or market segment.
• Regularly visit clients, present the company’s service offerings, and provide consultations to generate new business opportunities.
• Maintain ongoing contact with customers to address concerns, resolve issues, and ensure high levels of satisfaction for customer loyalty and repeat business.

Sales & Revenue Generation:

• Achieve and surpass sales targets by presenting the company’s services and offerings through in-person visits, email, and telephone communication.
• Conduct site visits to assess customer needs and prepare detailed written proposals, quotations, and pricing plans for both retail and contractual business opportunities.
• Develop the scope, prepare, and agree on pricing for new business opportunities while ensuring profitability through effective cost management.

Contract Management:

• Review the costing for contractual jobs to ensure adherence to profit margins and ensure all contracts are signed and executed properly.
• Lead the transition meetings for contractual sales and ensure all commitments are met as per the agreed terms.
• Ensure timely invoicing and adherence to the company\'s credit policy to contribute to a positive cash flow position.

Coordination & Reporting:

• Coordinate sales efforts with the marketing, sales management, accounting, operations, and technical service teams to ensure seamless service delivery.
• Provide regular updates and reports to management, including customer feedback, competitor activities, potential opportunities, and insights into customer needs, interests, and industry trends.
• Submit activity reports such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Market Research & Representation:

• Research and identify potential customers to develop new business opportunities.
• Represent the company at trade exhibitions, events, and demonstrations to build brand presence and network with prospective customers.

Compliance & Systems:

• Stay informed on sales regulations, standards, and procedures to ensure compliance.
• Continuously develop knowledge of the company’s products and services to provide accurate and relevant information to clients.

Essential Requirements:

• A Degree in Sales and Marketing or a related business field.
• A minimum of two (2) years of experience in an aggressive sales environment, preferably in the service industry.
• Proficiency in MS Office applications, including Word, Outlook, Excel, and PowerPoint.
• Strong communication skills with excellent verbal and written English.
• Demonstrated negotiation skills and the ability to effectively communicate with customers at all levels.
• A team player with a collaborative mindset and a strong focus on customer service.
• Detail-oriented, with a keen eye for accuracy and a meticulous approach to work.
• Time management skills, able to plan, prioritize, and manage workload efficiently.
• A high level of integrity and the ability to deal confidently with people at all levels.
• Organized and efficient with a positive, proactive attitude.

Additional Qualities:

• Ability to work independently and as part of a team.
• Customer-centric with a positive and helpful attitude.
• High level of professionalism and a calm demeanor under pressure.