Business Development Manager at Inkomoko

About the Opportunity

The Business Development Manager will ensure that our Mombasa office meets and exceeds expectations for high-quality business support services to entrepreneurs across the Coast. Specifically, the Business Services Manager will have the following core responsibilities:

Responsibilities
TEAM LEADERSHIP & BRANCH ADMINISTRATION (20% TIME): 

• Develop a clear vision for the program as well as a clear and effective strategy for program implementation and evaluation
• Serve on the Inkomoko Management Team, providing strategic direction and leadership for Mombasa’s growth
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence
• Develop the capacity of the team, deepen understanding of their roles, and assist with career development through coaching, mentorships and other tools available to them
• Promote accountability, communicate expectations and provide constructive feedback via performance reviews
• Work with Director of Client Services and the Kenya MD to plan and manage the budget, staffing, and other resource needs to deliver program outcomes
• Work with Inkomoko Kenya Finance team to manage client payments, and local expenses
• Other duties to support organizational culture and leadership

CLIENT SERVICES MANAGEMENT (60% TIME)

• Supervise the team of Client Services staff to deliver business development advisory services to entrepreneurs
• Implement Inkomoko’s model of interactive training, assessment, and consulting process with clients
• Increase staff capacity by designing and leading technical training sessions for business advisory team and clients through trainings, workshops, and other events
• Review client business assessments and provide recommendations for improvement
• Provide expert advice; help clients to navigate challenges and make sound business decisions
• Modify existing products and services to meet the demand of Mombasa clients and so that they align with Inkomoko strategy – this includes developing a market-system approach to client services. 
• Work closely with clients to develop and articulate a business growth plan that demonstrates impact, growth, and long-term financial sustainability.
• Stay up-to-date with entrepreneurship trends across Kenya and East Africa, connecting our entrepreneurs to new insights in tourism strategies and other government initiatives
• Provide practical strategic advisory and assistance to help clients harness opportunities, structure their business more effectively, and drive growth.
• Advise clients on investment needs and connect them to financial services preferably to our loans portfolio team
• Ensure that all partner/donor deliverables are met while creating the desired impact for Inkomoko clients
• Keep track on reporting requirements and draft reports 

CLIENT SALES, MARKETING, and EXTERNAL RELATIONS (20% TIME)

• Maintain perfect understanding of Inkomoko Kenya service offers to be able to explain the right package to clients, after understanding their business needs
• Identify and tap into market opportunities that would be beneficial for Inkomoko Kenya clients, when time allows.
• Partner with the Client Relationship & Partnerships Manager to sell services to clients
• Find, develop, and negotiate proposals/budgets with institutional clients to leverage our core services
• Support external communications, working with the Communications staff to provide case studies and other materials to promote the Inkomoko brand and marketing of our services
• Coordinate with MEL team to identify trends and issues for clients and how we can respond
• Produce reports for donors and partners, featuring insights and learnings from the Mombasa office experience
• Support Inkomoko  fundraising efforts, working with the Fundraising team to lead proposals for the Mombasa office. 

Minimum Qualifications
The ideal candidate will fulfill the following requirements:

• Deep understanding of Mombasa economy and connections to Mombasa’s business leaders
• Proven leadership experience building effective and highly communicative teams
• Budget management and project management experience with a diverse set of stakeholders
• Experience in consulting, lending/investment, and business advisory to entrepreneurs in East Africa 
• Fluent in Coastal Swahili
• Bachelor’s Degree preferably in business, accounting, etc.
• 7+ years of work experience in relevant field