Business Growth Manager(s) at Musoni

In line with our growth and expansion strategy, we are looking for suitable and qualified individuals to fill the positions of Business Growth Manager(s) in our various branches. Reporting to the Chief Operations Officer, the Business Growth Manager will be expected to:-

• Provide strategic leadership in daily branch operations, ensuring the achievement of branch targets while aligning with the company's overarching goals.
• Drive business growth through achievement of high-performance standards by effectively supervising staff and ensuring a well-maintained and healthy loan portfolio.
• Foster business growth by marketing Musoni's products and actively recruiting new clients to expand the customer base.
• Develop and implement innovative strategies to enhance customer retention and satisfaction.
• Address customer queries and resolve service complaints efficiently to uphold high service standards.
• Analyze customer feedback and introduce new techniques to improve client retention and overall satisfaction.
• Conduct regular visits to individual and group clients to address concerns, strengthen relationships, and ensure alignment with organizational goals.
• Manage delinquency effectively to maintain high portfolio quality and minimize risk exposure.
• Oversee general administrative duties to ensure the smooth functioning of branch operations.
• Ensure full compliance with company policies and procedures in all aspects of branch operations.
• Champion operational efficiencies in line with Musoni's cashless, paperless, and data-driven business model.
• Build and nurture strong relationships with staff, clients, and extemal partners to support sustained growth. Inspire, coach, and develop branch staff, fostering a culture of excellence and ensuring the achievement of organizational objectives.
• Promote high staff productivity and retention by creating a motivating and supportive work environment. Monitor and enforce system controls to uphold operational integrity and compliance.

Qualifications, skills, and experience

• The incumbent must be Holder of Bachelors' Degree in Business Management or equivalent from a recognized university.
• Minimum of 3 years Branch Management experience in a Microfinance Institution.
• Computer literacy and proficiency.
• Competencies and personal attributes
• Strong data analytical and problem-solving skills.
• High attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure with tight deadlines.
• Strong interpersonal, management and demonstrable leadership skills
• Analytical thinker who can recognize trends and opportunities
• Demonstrated ability to build cohesive teams to achieve goals through teamwork
• Customer service orientation and commercial awareness
• Utmost professional integrity