Business Support Assistant, SSA2 at World Food Programme (WFP)

ORGANIZATIONAL CONTEXT

• This job is in the Kenya Country Office and the job holder will be based in our Kakuma Sub Office. 
• The job holder will be required to provide administrative and programmatic support to the Kakuma team and support a specific business stream and will report to a Programme Associate.
• At this level, work is carried out under close supervision and job holders are expected to produce organised and accurate work with regular and close contact and communication with the beneficiaries. 

KEY ACCOUNTABILITIES (not all-inclusive)

• Collect, sort and disseminate correspondence, reports and other materials to meet the required demands of staff to time standards.
• Respond to simple routine queries with readily available support by senior staff and escalate where appropriate, in order to provide a timely and accurate response to enquiries.
• Support the maintenance of office files, documents and records in accordance with established systems and processes, so that information is current and readily available for staff.
• Undertake standard data entry tasks in accordance with defined systems, to ensure information is organized and readily available.
• Assist in creating simple images or information using standardized templates, such as graphs or tables to support the drafting of reports for staff.

STANDARD MINIMUM QUALIFICATIONS

• Education: Completion of secondary school education.
• Experience: Two or more years of experience in social work.
• Language: Fluency in English language (both written and oral)

Knowledge & Skills:

• Ability to use standard office equipment such as photocopiers and scanners.
• Ability to follow standard business support processes and procedures.
• Knowledge of standard office software packages, e.g. Microsoft word, Excel.
• Ability to provide information using courtesy and tact.
• Good attention to details.
• Good client orientation and communication skills

TERMS AND CONDITIONS

• Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
• The World Food Programme DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS.
• WFP embraces diversity and equal opportunity. We are committed to building a team that celebrates diversity and inclusivity in all ways. 
• All employment is decided on the basis of qualifications and merit.
• Applicants profile MUST match the C.V attached. Any discrepancies between the C.V and the profile will lead to automatic disqualification.