Call Center Agent at Digital Divide Data (DDD Kenya)

Purpose of the position

We are looking for an experienced and motivated call center agent who will be managing all outbound calls and provide general information as required. You will be a member of the primary contact team for our clients interested in the services we offer. You will be responsible for meeting personal and team targets as well as our customer satisfaction. You will also inform customers of the services and project a professional company image through voice and online interactions.

Job Description

• Manage large amounts of outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Research required information using available resources
• Document all call information according to standard operating procedures
• Complete call logs and reports
• Recognize, document, and alert the management team of trends in customer calls
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Utilize software, databases, scripts, and tools appropriately
• Meet personal/team qualitative and quantitative targets
• And any other duties assigned

Qualifications

• 1 year experience in a call center or customer service environment
• Diploma or Degree in public relations or any ther related field
• Knowledge of administration and clerical processes
• knowledge of customer service principles and practices
• knowledge of call center telephony and technology
• Familiarity with CRM systems and practices
• Verbal, (English language proficiency
• Superior listening skills
• Proficient in relevant computer applications
• Stress tolerance and resilience
• Excelent data entry and typing skills
• Achieve thoroughness and accuracy when accomplishing a task.
• Willingness to think proactively and anticipate future needs

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If interested kindly submit your application on or before 3rd Sept 2021.