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GiveDirectly is the first - and largest - nonprofit that lets donors like you send money directly to the world’s poorest. We believe people living in poverty deserve the dignity to choose for themselves how best to improve their lives - cash enables that choice.
About This Role
The Call Center Agent (CCA) will be responsible for ensuring GiveDirectly recipients receive gold standard customer support. The Call Center Agent will also resolve recipient questions and resolve any issues related to GiveDirectly’s program. The Call Center Agent will also play an important role in collecting content for fundraising. This position will reward strong service skills, attention to detail, and effective communication with staff.
Reports to: Associate Field Manager
What You'll Do
Key Competencies And Attributes
Knowledge And Skills
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