Call Center Agents at Dial Afrika January, 2025

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- Call Center Agents at Dial Afrika
- View Jobs in ICT / Telecommunication / View Jobs at Dial Afrika
Posted: Jan 6, 2025

Deadline: Jan 10, 2025
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We offer a collaborative and empowering work environment, where your skills and creativity are valued, and you can make a real impact on the future of customer experiences.nB2B SaaS platform that powers priceless customer experience through inbound & outbound interactions via a cloud-based, secure, and interactive AI-powered analytics.
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Call Center Agents
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Customer Care, Success and Service
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate and timely information to customers.
- Resolve customer inquiries and complaints with a focus on first-call resolution.
- Maintain detailed records of customer interactions in the system.
- Work under minimal supervision while adhering to company policies and standards.
- Meet and exceed individual and team performance targets.
Requirements
- Strong verbal and written communication skills.
- Must have a current certificate of Good Conduct
- Ability to work under pressure and handle high call volumes.
- A positive attitude, adaptability, and willingness to learn.
- Immediate availability to start working.
- Must be based in Nairobi.
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Method of Application

If you meet the qualifications and are ready to take on this exciting opportunity, we’d love to hear from you! Kindly send your updated CV and a brief cover letter to careers@dialafrika.com with the subject line: Call Center Agent Application.

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Call Center Agents at Dial Afrika

Call Center Agents

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