Call Centre Collection Office at Mobile Financial Solutions

Key Responsibilities 

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.
• Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
• Act as a mediator for disputes between customers and principals/Clients
• Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
• Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
• Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
• Provide customers with their correct account details e.g., balances, account numbers etc.
• Maintaining data integrity and keep customer details confidential.
• Attend to customers during scheduled/unscheduled meetings.
• Record information about the financial status of customers and status of collection efforts in the company’s system.
• Respond to all correspondences e.g., e-mail, telephone, postal mail.
• Organize, manage, and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.
• Preparation of reports as required.
• Any other duties that may be assigned from time to time

Job Competencies (Knowledge, Experience and Attributes/Skills)
Academic Qualifications and Experience

• Certificate/Diploma in any relevant field Experience in customer negotiations
• Proven working experience in COLLECTIONS. 
• Excellent communication and interpersonal skills
• Customer satisfaction orientation and sales competencies 
• Ability to work in a goal-oriented environment.
• Hands-on experience with lending procedures and products
• Able to read, analyse and interpret financial statements