Call Centre Operator – Hospital at CDL Human Resource

We are looking for a passionate and customer-focused Call Centre Operator to join our team. This role plays a vital part in delivering exceptional patient experiences by handling inbound and outbound calls, managing clinic bookings, and providing timely, accurate information about our services.

Key Responsibilities

• Handle incoming and outgoing calls with professionalism and empathy
• Book, reschedule, and manage referrals to specialist clinics
• Educate clients on hospital services and promote our paediatric care offerings
• Ensure customer queries and concerns are resolved promptly
• Collaborate with internal teams to ensure smooth communication and emergency
• readiness
• Maintain up-to-date call records and follow standard operating procedures
• Support patient safety, health promotion, and quality improvement initiatives

Requirements

• Diploma in Public Relations or a related field
• Minimum 1 year experience in a customer service or healthcare setting
• Excellent communication, listening, and problem-solving skills
• Patience, adaptability, and a commitment to professionalism
• Knowledge of pediatric healthcare services is an added advantage