Care Officer at CIC Insurance March, 2026

- Care Officer at CIC Insurance
- View Jobs in Insurance / View Jobs at CIC Insurance
Posted: Mar 31, 2026

Deadline: Apr 19, 2026
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CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
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Care Officer
- Job Type Full Time
- Qualification Diploma
- Experience 2 years
- Location Nairobi
- Job Field Insurance
About the Role

Responsible for care facilitation/cost containment and call centre reachability.

Key Responsibilities
- Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
- Monitor cost, average length of stay on inpatient cases.
- Issue guidance on Pre-authorized optical, dental and scheduled procedures
- Conduct Hospital visits whenever the insured members are hospitalized
- Respond to stakeholder inquiries on cases involving medical care management.
- Receive and respond to Medical emergency lines and ensure 24-hour coverage
- Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
- Facilitate referrals and medical evacuations when need be.
- Monitor benefits utilization and share timely updates to the stakeholders.
- Prepare and share timely reports as may be guided.
Who We’re Looking For

Essential Knowledge/Skills and Experience Required:
- Diploma in Nursing or Clinical Medicine
- Minimum of 2 years of experience in care management, medical claims and Call Centre
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Method of Application

Interested and qualified? Go to CIC Insurance on careers.cicinsurancegroup.com to apply

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Care Officer at CIC Insurance

Care Officer

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Care Officer at CIC Insurance

Care Officer

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