Career Advisor at Africa Digital Media Institute (ADMI)

Responsibilities

• Respond promptly to all online, phone and in-person queries concerning the Institute’s offerings as well as progress and status of applications
• Maintain updated and thorough knowledge of the Institute’s offerings and admissions policy, including assessment/selection and entry criteria
• Develop and disseminate information and content on industry trends as well as product offerings
• Coordinate and attend outreach events, including speaking to diverse audiences
• Contact and report on prospective and enrolled students as per department procedure
• Follow scripts and checklists to maintain academic and brand compliance standards
• Provide verbal and written guidance on offerings and options to potential applicants worldwide
• Periodically host prospective groups, families and individuals on and off campus
• Compile and distribute media, information and gift packages
• Support incoming students in filling out applications and compiling required documents
• Comply with all standard operating procedures relating to the admission process
• Enforce admission requirements, including compiling application documents
• Periodically make formal presentations as required
• Maintain meticulous records and data entry on the Customer Relationship Management (CRM) system
• Undertake continuous training to improve sales, speaking and other skills
• Liaise with the Immigration Advisor to support international students
• Travel as needed to local and regional sales and outreach events
• Produce weekly or semi-weekly admissions reports as required
• Other tasks as assigned

Qualifications

• A Bachelor's degree and at least 3 years of relevant experience.
• Team player with demonstrated sales/customer service experience in a learning institution.
• Demonstrated ability to self-manage, be held accountable, and independently make decisions.
• Effective and consistent communication, conflict resolution and consensus-building skills
• Open to learning, dedicated to improving, and committed to excellence.