Cashier at The Sisu Hotel LTD

Reporting to: Managing Director

Job Description:

The Cashier will be responsible for handling all financial transactions, ensuring accuracy in cash handling, and providing excellent customer service. This position plays a critical role in maintaining financial integrity and supporting daily operations.

Key Responsibilities:

• Process all customer payments including cash, credit/debit cards, mobile payments, and other transaction methods with precision
• Maintain accurate cash drawer management and conduct daily reconciliations
• Generate and issue receipts, refunds, and change while adhering to company policies
• Prepare and submit daily transaction reports directly to the Managing Director
• Resolve payment discrepancies and customer queries efficiently
• Ensure strict compliance with financial controls and cash handling procedures
• Verify pricing accuracy and apply approved discounts or promotions
• Maintain orderly cashier station and ensure proper documentation of all transactions
• Assist in periodic cash counts and financial audits as required

Qualifications:

• Minimum KCSE certificate with C- and above; Diploma in Accounting/Finance preferred
• 1+ years experience in cash handling or retail banking environment
• Certified proficiency in POS systems and basic accounting software
• Demonstrated mathematical aptitude and attention to detail
• Strong ethical standards and professional conduct
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including weekends/holidays

Core Competencies:

• Financial accountability
• Transaction accuracy
• Regulatory compliance
• Customer service excellence
• Time management

Additional Information:

We promote equal opportunity employment and value workplace diversity.