Channel Operations Manager – SME and Channels at Safaricom Kenya

Brief Posting Description

Reporting to the HOD- SME & Channel the role holder will be responsible for defining, implementing, managing sales processes, projects & programs required to enable an efficient and effective sales organization and optimize SME and Channels Sales and Retention initiatives.

Ensure implementation of sales performance initiatives and create centralization and visibility of sales activities and initiatives across SME department. Accountable for all SME department reporting and responsible for all communication within the department.

Job Responsibilities

• Develop and implement policies & procedures for sales operations that will increase efficiency and optimization of the sales & retention team.
• Define new processes/modify existing ones to suit business needs
• Track and ensure all Enterprise Sales & Retention processes are ISO compliant.
• Enhance of the sales excellence within the team by implementing effective systems, processes and procedures.
• Project management, continuously monitor and evaluate each stage of projects in line with pre-defined standards and deliverables.
• Ensure the sales team is fully competent in regard to the current sales enablement program e.g. Vodacom way of Selling.
• Responsible for Sales Reporting and Performance management generate weekly management report, sales initiatives and weekly pipelines.
• Monthly and Quarterly performance monitoring and feedback to ensure timely remedial measures are taken in line with the HR set guidelines.
• Coordinate, monitor, report and responsible for the implementation of sales and retention initiatives and programs, Trade Marketing activities.
• Responsible for internal communication policy.
• Drive improvement in service process to remove roadblocks and bottlenecks
• Be the liaison for credit control
• Mentor, coach and lead the team to enable them to realize their full potential. Clear development plans for each manager.

QUALIFICATIONS 

• Must have technical / professional qualifications:
• Degree in a Business-related field.
• Post graduate certification in Sales & Marketing will be an added advantage.
• Team player, strong influence and relationship management
• Ability to engage and influence at all levels of management, internally and externally.
• Has worked in a fast-paced, dynamic environment and must have good problem-solving skills, excellent communication and interpersonal skills
• Well-developed presentation skills with attention to detail
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
• Ability to create and develop efficient processes.
• Project management skills