Chief Innovation Officer at HF Group

Overall Job Purpose

The Chief Innovation Officer is a strategic innovation veteran with a career spanning corporate and/or consulting environments. Experienced in all facets of strategy, solution design, product development and business growth through innovation, she/he is a seasoned leader who has cultivated and managed teams across multiple industry disciplines. This executive is responsible for defining and fostering a culture of innovation across the overall company, and fosters and attracts successful innovators and entrepreneurs.

Principle Accountabilities

Strategy

• Design, develop and execute the digital banking strategy
• Leverage market research, and drive market penetration on Mobile Financial Services (MFS)
• Partner with Go-To-Market and technology teams to implement the trade marketing strategy, proof of concepts (PoC’s) and drive market acceleration programs
• Drive business strategy to enhance growth in digital channels
• Setting strategic and financial plans and objectives for the digital strategy.

Digital Banking Management

• Drive alliances and grow the bank’s ecosystem and customer value proposition
• Grow the bank’s agent and merchant network to increase fee income and provide better transactional capabilities to customers
• Lead project management for key program tasks and milestones
• Drive superior customer experience and facilitate growth via acquisition, satisfaction and retention of customer

Product Development

• Define product positioning, pricing and tariff structures, as well as launch key offers, services, and promotions to drive uptake
• Lead in digital innovation in liaison with the marketing team
• Lead the creation, implementation and evaluation of digital and content strategies for clients across various segments and channels

Customer Experience & Relationship Management

• Understand, define, refine customer segments and develop action plans based on insights into customer behaviours and propensities
• Manage key customer and partner relationships
• Drive change to self-service digital activities and transaction migration from traditional banking to digital bankin
• Bachelors of Commerce, Marketing, and/or Technology related discipline
• Master in Business Administration
• 13 years working experience, 5 of which should be at a strategic leadership level

Key Competencies and Skills

• Deep insights into digital content, digital journeys, and digital personalization leveraged by the best digital competitors and the world class digital companies.
• Exposure to banking systems and/or Mobile Financial Services / operations
• Good understanding of core banking business and systems.
• Ability to translate the Bank’s corporate strategy into operational plans and performance management programmes.
• Thorough knowledge of CBK prudential guidelines.
• Analytical and strategic thinking with ability to work under pressure and tight deadlines.
• Expert in the social, ecommerce, mobile and broad digital landscape