Chief Technology Officer at Gap Recruitment Services Limited

Key Responsibilities:

• Lead the overall technology strategy aligned with business goals and expansion plans.
• Develop and execute a scalable technology roadmap supporting multi-property hospitality operations.
• Advise executive leadership on emerging hospitality technologies, cybersecurity risks, and digital transformation opportunities.
• Establish and enforce robust cybersecurity frameworks, IT governance policies, and risk management controls.
• Oversee data protection, privacy compliance, fraud prevention, and surveillance technologies.
• Ensure compliance with hospitality, financial, licensing, and data protection regulations across operating markets.
• Lead incident response, disaster recovery, and business continuity planning.
• Oversee architecture, integration, and performance of hospitality platforms including e.g Property Management Systems (PMS), Point of Sale (POS), Custom ERP systems etc.
• Ensure high system uptime, network reliability, scalability, and rapid issue resolution across all properties.
• Drive adoption of AI and Machine Learning solutions to improve operations, security, revenue optimization, and guest experience.
• Optimize cloud infrastructure, APIs, microservices, and DevOps processes.
• Champion automation, system efficiency, and cost optimization initiatives.
• Lead vendor selection, negotiation, and performance management for technology partners.
• Collaborate closely with Operations, Finance, Sales & Marketing, and Guest Relations teams to support business initiatives and service enhancements.
• Lead and mentor IT Infrastructure, Software, Network, Security, and Property-Based IT teams.
• Track and report on technology KPIs including uptime, cybersecurity incidents, adoption rates, and cost efficiency.

Qualifications & Experience:

• Bachelors Degree in Computer Science, Information Technology, Engineering, or related field.
• Masters Degree in IT, Computer Science, or a related discipline (preferred).
• Certifications such as CISSP / CISM , Cloud Architect Certifications (AWS, Azure, GCP), PMP or equivalent are highly desirable.
• Minimum 7 years experience in technology leadership, with at least 3 years in hospitality, travel, tourism, or high-service environments.
• Strong expertise in cybersecurity, IT governance, and regulatory compliance.
• Proven experience managing multi-property hospitality systems at scale.
• Deep understanding of PMS, POS, booking engines, channel managers, payment systems, and guest technologies.
• Strong knowledge of cloud infrastructure, security architecture, DevOps, and system integrations.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with strong execution capability.