Job Vacancies at Gap Recruitment Services Limited

Key Responsibilities:

• Lead the overall technology strategy aligned with business goals and expansion plans.
• Develop and execute a scalable technology roadmap supporting multi-property hospitality operations.
• Advise executive leadership on emerging hospitality technologies, cybersecurity risks, and digital transformation opportunities.
• Establish and enforce robust cybersecurity frameworks, IT governance policies, and risk management controls.
• Oversee data protection, privacy compliance, fraud prevention, and surveillance technologies.
• Ensure compliance with hospitality, financial, licensing, and data protection regulations across operating markets.
• Lead incident response, disaster recovery, and business continuity planning.
• Oversee architecture, integration, and performance of hospitality platforms including e.g Property Management Systems (PMS), Point of Sale (POS), Custom ERP systems etc.
• Ensure high system uptime, network reliability, scalability, and rapid issue resolution across all properties.
• Drive adoption of AI and Machine Learning solutions to improve operations, security, revenue optimization, and guest experience.
• Optimize cloud infrastructure, APIs, microservices, and DevOps processes.
• Champion automation, system efficiency, and cost optimization initiatives.
• Lead vendor selection, negotiation, and performance management for technology partners.
• Collaborate closely with Operations, Finance, Sales & Marketing, and Guest Relations teams to support business initiatives and service enhancements.
• Lead and mentor IT Infrastructure, Software, Network, Security, and Property-Based IT teams.
• Track and report on technology KPIs including uptime, cybersecurity incidents, adoption rates, and cost efficiency.

Qualifications & Experience:

• Bachelors Degree in Computer Science, Information Technology, Engineering, or related field.
• Masters Degree in IT, Computer Science, or a related discipline (preferred).
• Certifications such as CISSP / CISM , Cloud Architect Certifications (AWS, Azure, GCP), PMP or equivalent are highly desirable.
• Minimum 7 years experience in technology leadership, with at least 3 years in hospitality, travel, tourism, or high-service environments.
• Strong expertise in cybersecurity, IT governance, and regulatory compliance.
• Proven experience managing multi-property hospitality systems at scale.
• Deep understanding of PMS, POS, booking engines, channel managers, payment systems, and guest technologies.
• Strong knowledge of cloud infrastructure, security architecture, DevOps, and system integrations.
• Excellent leadership, communication, and stakeholder management skills.
• Strategic thinker with strong execution capability.

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Key Responsibilities:

• Carry out assigned field operations using a motorbike within designated locations.
• Ensure timely, accurate, and professional execution of daily field tasks.
• Adhere strictly to road safety regulations and company operational guidelines.
• Maintain accurate records and provide timely reports on field activities.
• Safely handle and transport any assigned documents or materials.
• Represent the client professionally during all field engagements.
• Ensure the motorbike is operated responsibly and kept in good working condition.
• Support feedback collection from the field to assist in process improvement.
• Perform any other duties as assigned by the supervisor.

Qualifications and Skills:

• Valid Boda Boda riding license (mandatory).
• Proven experience in field riding roles; experience with logistics, courier services (e.g. DHL), or security companies is a strong advantage.
• Certification in an Advanced Motorcycle Riding Course is an added advantage.
• Fluency in spoken and written English.
• Good knowledge of Nairobi or Thika routes and surrounding areas.
• Strong road safety awareness and defensive riding skills.
• Reliable, disciplined, and able to work independently with minimal supervision.
• High level of professionalism, integrity, and time management skills.

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Job Purpose:

The Assistant Sales Manager (Sports & Team Kitting) – Kenya will be responsible for driving sales growth through partnerships with schools, sports academies, clubs, stadiums, and local and national sports teams. The role focuses on building long-term sports partnerships, managing key accounts, and generating bulk orders for customized sportswear and footwear solutions across Kenyas sports ecosystem.

Key Responsibilities:

Sports Partnerships & Business Development

• Develop and manage strategic collaborations with schools, sports academies, sports clubs, stadiums, and sports federations.
• Identify and pursue new opportunities within local and national sports teams for team kitting solutions.
• Build long-term partnerships across all sports arenas to drive recurring and bulk orders.

Sales & Revenue Growth

• Generate bulk orders for customized sportswear, footwear, and team kits.
• Drive achievement of sales targets through institutional and team-based contracts.
• Prepare and present tailored proposals aligned to team branding and performance needs.

Key Account Management

• Manage and grow relationships with key sports accounts nationwide.
• Act as the primary liaison between clients and internal teams to ensure seamless execution.
• Ensure high levels of client satisfaction, repeat business, and contract renewals.

Product Customization & Execution

• Coordinate customization requirements including branding, sizing, and design specifications.
• Work closely with production and supply teams to ensure quality, timelines, and delivery standards are met.

Market Intelligence & Expansion

• Monitor sportswear trends, competitor activity, and emerging sports markets.
• Identify new sporting institutions and regions for market expansion.

Sales Planning & Reporting

• Maintain an active sales pipeline and provide regular performance reports.
• Track KPIs, forecasts, and partnership performance metrics.

Cross-Functional Collaboration

• Collaborate with marketing, design, and operations teams to support sports campaigns and launches.
• Support on-ground activations, tournaments, and sporting events where required.

Qualifications & Experience:

• Bachelors or Masters degree in Business, Sales, Marketing, or a related field.
• Minimum of 5+ years experience in sportswear, team kitting, or sports-related B2B sales.
• Proven experience working with schools, academies, sports clubs, or federations.
• Strong understanding of customized sportswear and footwear solutions.
• Demonstrated ability to manage bulk orders and institutional accounts.

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Job Purpose:

The Sales Manager – Kenya will be responsible for managing and growing mainline sales operations across Kenya. This role oversees multiple sales channels including Distribution, MBOs (Multi-Brand Outlets), SIS (Shop-in-Shop), Online platforms, Supermarkets, and Franchise Stores. The successful candidate will drive sales growth, optimize channel performance, strengthen partner relationships, and support nationwide market expansion.

Key Responsibilities:

Sales Growth & Performance

• Drive sales revenue and volume growth across all channels nationwide.
• Develop and execute Kenya-focused sales plans aligned with overall business objectives.
• Set and monitor sales targets, forecasts, and budgets across channels and regions.
• Track performance metrics and implement corrective actions to achieve sales KPIs.

Channel Management & Execution

• Manage sales performance across Distribution, MBOs, SIS, Online, Supermarkets, and Franchise Stores.
• Ensure consistent execution of pricing, promotions, and brand standards across all channels.
• Identify opportunities to expand existing channels and launch new points of sale across Kenya.
• Support franchise partners to improve store performance and operational execution.

Partner & Key Account Management

• Build and maintain strong relationships with distributors, key accounts, franchise partners, and retail stakeholders.
• Conduct regular performance reviews and joint business planning with partners.
• Negotiate commercial terms to support growth and profitability.

Team Leadership & Coordination

• Lead, coach, and coordinate sales teams, merchandisers, and field staff.
• Set clear objectives and performance expectations for the sales team.
• Foster a results-driven and customer-focused sales culture.

Market Intelligence & Expansion

• Monitor market trends, competitor activity, and customer insights across Kenya.
• Identify new market opportunities, territories, and channel expansion initiatives.
• Support product launches, promotions, and seasonal campaigns in collaboration with Marketing teams.

Reporting & Cross-Functional Collaboration

• Prepare and submit regular sales reports, forecasts, and performance updates to management.
• Work closely with Marketing, Supply Chain, Finance, and Operations to ensure effective execution.
• Support inventory planning and demand forecasting to minimize stock issues.

Qualifications & Experience:

• Bachelors degree in Business, Sales, Marketing, or a related field.
• Minimum of 5 years experience in sales.
• Strong experience managing multi-channel sales within the Kenyan market.
• Proven track record of achieving sales targets and expanding market presence.
• Experience working with distributors, modern trade, and franchise models.
• Strong knowledge of Kenya retail & distribution ecosystem

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Job Purpose:

The Head of Sales – Africa will lead and drive end-to-end mainline sales operations across multiple African markets. This role is responsible for delivering revenue growth through effective management and expansion of Distribution, MBOs (Multi-Brand Outlets), SIS (Shop-in-Shop), Online channels, Supermarkets, and Franchise Stores. The successful candidate will execute the Pan-Africa sales strategy, optimize channel performance, strengthen partner relationships, and ensure consistent brand and commercial execution across markets.

Key Responsibilities:

Sales Strategy & Revenue Growth

• Develop and execute the Pan-Africa sales strategy aligned with business growth objectives.
• Drive revenue growth, market penetration, and profitability across all African markets.
• Set sales targets, forecasts, and budgets across regions and channels.
• Monitor performance and take corrective action to ensure achievement of sales KPIs.

Channel Management & Expansion

• Lead sales across Distribution, MBOs, SIS, Online platforms, Supermarkets, and Franchise Stores.
• Identify and onboard new channel partners and franchise opportunities across Africa.
• Optimize channel mix and expansion strategies to maximize reach and profitability.
• Ensure consistent execution of pricing, promotions, and brand standards across channels.

MBO (Multi-Brand Outlet) Management

• Expand brand presence across leading national and international MBOs.
• Negotiate margins, pricing, payment terms, assortments, and commercial agreements.
• Drive ideal assortment planning across categories (e.g., footwear, apparel, accessories).
• Monitor competitor activity within MBOs and implement corrective actions.
• Ensure strong VM execution, retail staff training, and brand visibility in-store.

SIS (Shop-in-Shop) Expansion & Performance

• Identify retail chains, malls, and department stores suitable for SIS rollout.
• Lead end-to-end SIS execution including:
  • Space negotiation
  • Fixture installation
  • Product mix planning
  • Visual merchandising setup
• Monitor SIS performance and continuously improve productivity and ROI.

Partner & Relationship Management

• Build and manage strong relationships with distributors, franchise partners, key accounts, and strategic stakeholders
• Drive partner performance through structured reviews, joint business planning, and incentive programs.
• Negotiate commercial terms and agreements to support sustainable growth.

Team Leadership & Performance

• Lead, mentor, and develop regional and country sales teams.
• Establish clear performance metrics and accountability frameworks.
• Foster a high-performance, results-driven sales culture across markets.

Market Intelligence & Execution

• Track market trends, competitor activity, and consumer behavior across African markets.
• Provide insights to support product planning, pricing, and go-to-market decisions.
• Ensure timely and effective execution of product launches, campaigns, and seasonal initiatives.

Reporting & Stakeholder Management

• Prepare and present regular sales performance reports to senior leadership.
• Collaborate closely with Marketing, Supply Chain, Finance, and Operations teams to ensure alignment.
• Support long-term business planning and expansion initiatives across Africa.

Qualifications & Experience:

• Bachelors degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 8–10 years experience in senior sales leadership roles with Pan-African exposure.
• Proven track record of driving revenue growth across multiple African markets.
• Strong experience managing multi-channel sales environments (Distribution, Retail, Online, Franchising).
• Demonstrated success in partner management, channel expansion, and key account leadership.
• Strong commercial acumen with the ability to translate strategy into execution.
• Excellent leadership, negotiation, and stakeholder management skills.
• Willingness and ability to travel extensively across African markets.

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Job Purpose:

The Assistant Manager – E-Commerce, will be responsible for managing, optimizing, and growing the companys presence across key online marketplaces. The role focuses on product listings, pricing strategy, promotions, order fulfillment coordination, and performance tracking to drive sales growth, visibility, and operational efficiency across all marketplace platforms.

Key Responsibilities:

Marketplace Management

• Manage end-to-end operations across online marketplaces including Jumia, Kilimall, Glovo, Bolt, Uber, and other emerging platforms.
• Ensure accurate and up-to-date product listings, descriptions, pricing, and availability.
• Monitor platform compliance, seller ratings, and service-level agreements (SLAs).

Pricing & Promotions

• Implement competitive pricing strategies aligned with business goals.
• Plan, execute, and optimize marketplace promotions, campaigns, and flash sales.
• Coordinate with internal teams to support seasonal and platform-led campaigns.

Order Fulfillment & Operations

• Coordinate order processing, delivery timelines, and fulfillment with logistics partners.
• Monitor order accuracy, returns, cancellations, and customer feedback.
• Resolve marketplace-related operational issues efficiently.

Performance Tracking & Reporting

• Track daily and monthly sales performance, conversion rates, and marketplace KPIs.
• Analyze platform analytics to identify growth opportunities and performance gaps.
• Prepare regular performance reports and recommendations for management.

Marketplace Growth & Expansion

• Identify new marketplace opportunities and onboarding requirements.
• Support expansion into additional digital commerce platforms as the business grows.
• Optimize product assortment and visibility across platforms.

Cross-Functional Collaboration

• Work closely with supply chain, marketing, finance, and customer service teams.
• Support brand consistency and campaign execution across all marketplaces.

Qualifications & Experience:

• Bachelors or Masters degree in Business, Sales, Marketing, E-Commerce, or a related field.
• Minimum 5+ years of hands-on experience managing online marketplaces.
• Proven experience working with platforms such as Jumia, Kilimall, Glovo, Bolt, Uber, or similar.
• Strong understanding of marketplace operations, seller dashboards, and analytics tools.
• Experience in retail, fashion, FMCG, or consumer products is an added advantage.

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Job Purpose:

The Assistant Manager – Merchandise & Retail Planning will support the planning, execution, and optimization of merchandise strategies to drive sales, improve inventory efficiency, and enhance in-store presentation. The role focuses on assortment planning, inventory management, sales monitoring, visual merchandising coordination, and vendor liaison to ensure optimal store performance across retail locations.

Key Responsibilities:

Merchandise & Assortment Planning

• Support assortment planning aligned with brand strategy, seasonal trends, and customer demand.
• Assist in buying support activities including product selection, range planning, and quantity forecasting.
• Ensure balanced product mix across categories, price points, and store formats.

Inventory Planning & Stock Allocation

• Plan and monitor inventory levels to achieve optimal stock availability and turnover.
• Execute store-wise stock allocation and replenishment based on sales performance and demand trends.
• Minimize stock-outs and overstock situations through proactive planning.

Sales Monitoring & Reporting

• Prepare and analyze daily sales reports and performance dashboards.
• Track sell-through, stock cover, aging inventory, and markdown effectiveness.
• Provide actionable insights and recommendations to improve sales and margins.

Visual Merchandising Coordination

• Coordinate with visual merchandising teams to ensure consistent and effective in-store presentation.
• Support implementation of VM guidelines to enhance customer experience and drive conversions.
• Monitor store-level VM execution and suggest improvements where required.

Vendor Coordination & Buying Support

• Liaise with vendors on order placement, delivery schedules, and timely replenishments.
• Track purchase orders and follow up on deliveries to ensure on-time availability of merchandise.
• Support negotiations and vendor performance evaluations.

Cross-Functional Collaboration

• Work closely with sales, retail operations, warehouse, and finance teams to align merchandise plans.
• Support promotional planning and markdown strategies in coordination with stakeholders.

Qualifications & Experience:

• Bachelors or Masters degree in Fashion, Retail Management, Merchandising, or a related field.
• Minimum 5+ years of experience in merchandise planning, retail planning, or buying support.
• Strong understanding of retail KPIs including sell-through, stock turn, GMROI, and inventory aging.
• Experience working with ERP or retail planning systems is an added advantage.

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Job Purpose:

The Corporate Sales Manager – Kenya will be responsible for driving B2B sales growth through large-volume orders of uniforms and allied supplies across corporate, educational, and government institutions. This role focuses on institutional sales, key account management, government tenders, and long-term contract negotiations with organizations such as corporates, schools, the military, police, and paramilitary institutions nationwide.

Key Responsibilities:

Corporate & Institutional Sales

• Generate and grow B2B revenue through bulk orders for uniforms and allied supplies.
• Identify and pursue new business opportunities within corporates, schools, and government institutions.
• Lead institutional sales initiatives across Kenya, ensuring consistent pipeline growth.

Key Account Management

• Build, manage, and grow strategic relationships with key corporate and institutional clients.
• Serve as the primary point of contact for major accounts, ensuring high levels of client satisfaction and retention.
• Develop long-term account strategies to maximize repeat and contract-based business.

Government Bids & Tenders

• Lead and manage government bids, tenders, and RFP processes for bulk supply contracts.
• Coordinate preparation of technical and commercial bid documents in compliance with procurement regulations.
• Negotiate pricing, delivery timelines, and contract terms for awarded tenders.

Negotiation & Contract Management

• Lead high-value contract negotiations with institutional clients and procurement bodies.
• Ensure contracts are commercially viable, profitable, and aligned with operational capabilities.
• Monitor contract performance and ensure fulfillment of agreed service levels.

Market Development & Intelligence

• Leverage existing industry networks to unlock new institutional opportunities.
• Monitor competitor activity, pricing trends, and market developments in the B2B and institutional space.
• Identify new sectors and institutions for expansion.

Sales Planning & Reporting

• Develop and execute corporate sales strategies aligned with overall business objectives.
• Prepare accurate sales forecasts, pipeline reports, and performance updates for management.
• Track KPIs and ensure consistent achievement of revenue targets.

Cross-Functional Collaboration

• Work closely with Operations, Production, Supply Chain, and Finance teams to ensure smooth execution of bulk orders.
• Coordinate delivery timelines, quality assurance, and after-sales support for key clients.

Qualifications & Experience:

• Bachelors or Masters degree in Business, Sales, Marketing, or a related field.
• Minimum of 7+ years experience in Corporate / Institutional B2B Sales.
• Proven experience handling government bids, tenders, and bulk supply contracts.
• Strong existing industry connections within corporates, schools, and government institutions.
• Demonstrated success in negotiating high-value, long-term contracts.
• Experience in uniforms, apparel, textiles, or allied supplies is a strong advantage.
• Willingness and ability to travel extensively across Kenya.

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Job Purpose:

The E-Commerce Manager will oversee and drive the performance of all Auramotion online sales channels, including the ACL official website, Jumia, and other third-party marketplaces. This role is responsible for digital merchandising, online brand visibility, product uploads, stock

accuracy, order fulfilment coordination, and achieving monthly online sales targets. The ideal candidate is highly analytical, tech-savvy, creative, and passionate about e-commerce growth. The E-Commerce Managers primary objective is to ensure that ACL Africa delivers seamless and high-performing online shopping experience.

Key Responsibilities:

Website & E-Commerce Platform Management:

• Oversee daily operations of the ACL website (product uploads, pricing, stock updates).
• Optimize user experience, site navigation, and product categorization.
• Ensure accurate product descriptions, photography, and content quality.
• Work closely with IT to resolve site bugs, slow speed, or downtime issues.
• Monitor click-through rates, bounce rates, and conversion rates.

Marketplace Management (Jumia, Kilimall, etc.):

• Manage ACL official storefronts on all partner marketplaces.
• Upload new products, run price changes, and track seller scores.
• Implement promotional campaigns (Flash Sales, Jumia Black Friday, Vouchers).
• Respond to customer queries, ratings, and complaints on each platform.
• Maintain high seller ratings and avoid penalties.

Digital Sales & Revenue Growth:

• Drive monthly revenue targets for the e-commerce department.
• Analyze product performance and recommend pricing adjustments.
• Coordinate with marketing on paid ads, social commerce, and website promotions.
• Develop strategies to grow traffic, increase conversion, and reduce cart abandonment.
• Forecast online sales and manage stock replenishment.

Order Management & Fulfillment Alignment:

• Ensure all online orders are processed, dispatched, and delivered on time.
• Coordinate with warehouse, logistics, and customer service teams.
• Track returns, cancellations, and refunds to maintain service quality.
• Monitor fraud orders and ensure payment reconciliation.

Reporting & Analytics:

• Prepare weekly and monthly performance reports (sales, traffic, conversion).
• Monitor KPIs: ROAS, average order value, seller score, fulfilment time, etc.
• Recommend improvements based on customer insights and data analytics.
• Track competitor pricing and online trends.

Brand Representation & Customer Experience:

• Maintain consistent brand image across all online platforms.
• Ensure competitive and attractive product presentation.
• Implement customer-centric strategies to enhance loyalty and repeat purchases.

Qualifications & Experience:

• Bachelors degree in Business, IT or a related field.
• Minimum of 5 years experience in e-commerce management
• Proven experience managing Shopify e-commerce platforms.
• Experience with Jumia Seller Centre or other marketplaces is a strong advantage.
• Experience running social media campaigns for brand growth and sales.
• Solid understanding of inventory management and online order fulfillment.