Client Relations Assistant at Mission for Essential Drugs and Supplies (MEDS)

• The position will report to the Client Relations Supervisor and will be responsible for Booking and keying-in customer orders as well as handling enquiries.

Key Responsibilities

• Receive and direct clients/visitors to various service points
• Vetting, booking and cancellation of customer’s orders for efficiency in order processing
• Receive and respond to enquiries on orders for customer satisfaction
• Receive and document telephone orders for efficiency in order processing
• Key in booked orders
• Communicate order progress availability of stocks and out of stocks where applicable for customer satisfaction

Requirements:

• Diploma in Pharmacy or Nursing or Laboratory Technology or in a similar field
• Proficiency in the use of computer
• At least two (2) years of work experience in a busy customer service environment
• Functional skills; client relations, communication, organizational skills
• Behavioral competencies; integrity; interpersonal relations; attention to detail; self-driven and amiable