Client Relations Manager at Flare Emergency Response

The role

We are looking for a seasoned/experienced Client Relationships Manager to own key client accounts, engage clients, and build long-term relationships. This is a strategic role with lots of growth potential in the company as it is intricately involved with key client relationships, Sales, Growth, Product development, and Customer Success.

• Build and nurture positive long-term relationships with prospective customers
• Work closely with key clients to understand needs, promote value, and develop products or services
• Promote value through customer feedback and experience
• Create plans to address clients’ business needs
• Schedule regular meetings and points of engagement with customers
• Set sales and revenue targets and work diligently to meet them; help sales team up-sell or cross-sell services and products; assisting with generating new business; identifying opportunities for greater profits
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs through products, services or engagement

Requirements

• Must have significant and notable (min of 6 years at large corporate or growth company) experience leading accounts, building client relationships, driving revenues and retention, and leading projects and teams within a Customer Support, Member Success, Customer Engagement, Sales, Account Ownership or Account Management, or other relevant role.
• Proven experience as a Client Relations Manager, Account Manager, Account Owner, Account Director, or Relationships Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• BSc/BA in Business Administration, Marketing or a related field
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Technical skills required, familiarity with CRMs (e.g., Salesforce, Pipedrive, etc.), data tools, and ability to learn tech/software quickly
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Strong business minded professional that understands the importance of profitability while focusing on building large life-time values with customers
• Ability to work well with a team