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  • Posted: May 11, 2022
    Deadline: Not specified
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    Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently.
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    Client Relations Manager

    The role

    We are looking for a seasoned/experienced Client Relationships Manager to own key client accounts, engage clients, and build long-term relationships. This is a strategic role with lots of growth potential in the company as it is intricately involved with key client relationships, Sales, Growth, Product development, and Customer Success.

    • Build and nurture positive long-term relationships with prospective customers
    • Work closely with key clients to understand needs, promote value, and develop products or services
    • Promote value through customer feedback and experience
    • Create plans to address clients’ business needs
    • Schedule regular meetings and points of engagement with customers
    • Set sales and revenue targets and work diligently to meet them; help sales team up-sell or cross-sell services and products; assisting with generating new business; identifying opportunities for greater profits
    • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs through products, services or engagement

    Requirements

    • Must have significant and notable (min of 6 years at large corporate or growth company) experience leading accounts, building client relationships, driving revenues and retention, and leading projects and teams within a Customer Support, Member Success, Customer Engagement, Sales, Account Ownership or Account Management, or other relevant role.
    • Proven experience as a Client Relations Manager, Account Manager, Account Owner, Account Director, or Relationships Manager
    • Proven track record of meeting and exceeding targets
    • Background in customer service; industry knowledge is a plus
    • BSc/BA in Business Administration, Marketing or a related field
    • Experience tracking relevant KPIs (e.g. customer satisfaction)
    • Technical skills required, familiarity with CRMs (e.g., Salesforce, Pipedrive, etc.), data tools, and ability to learn tech/software quickly
    • A customer-oriented attitude
    • Excellent communication and negotiation skills
    • Problem-solving aptitude
    • Strong business minded professional that understands the importance of profitability while focusing on building large life-time values with customers
    • Ability to work well with a team

    Method of Application

    Interested and qualified? Go to Flare Emergency Response on apply.workable.com to apply

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