Client Service at Janta Kenya

Job Description

• The main role of the Client Service is to develop long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders by initiating and maintaining favorable relationships with client.

Key Responsibilities

• Understand key services offered by the company
• Understand the company’s portfolio of client and what they offer
• Understand companies work flows and delivery protocols for the services offered
• Negotiate timelines, manage client expectations and delivery processes for assigned projects
• Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade services.
• Analyze customer needs and develop innovative
• Serve as the lead point of contact for assigned customers and projects
• Build and maintain strong, long-lasting client
• Asses client’s needs and upsell them on possible services that the company offers to maximize
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive
• Ensure the timely and successful delivery of our solutions according to customer
• Help prepare sales contracts ensuring adherence to law-established rules and
• Keep records of sales, revenue, invoices
• Provide trustworthy feedback and after sale

Skill & Experience

• Degree or Diploma in Business related course.
• Must have experience in client Relationship management
• 2-3 Years of experience
• Experience in digital content agencies is an added advantage