Cluster IT Manager at Fairmont Hotels & Resorts

Job Description

Reporting to the Cluster Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

• Responsible for operational IT management which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
• Responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
• Creating business cases for justification of investments and expenditures to support the approval process in regard to Information Technology.
• Responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Hotel Manager.
• Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.
• Ensures that the hotel works with Accor Hardware partners.
• Has a good relationship with Hardware Partners.
• Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
• Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
• Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
• Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
• Has a good relationship to the Software providers.
• Supports the hotel in resolving Software issues by escalating of issues to Software providers.
• Ensures that no user in the hotel has access to programs other than those needed to perform the job.
• He/she is in charge of providing and maintaining a training program matters IT (in coordination with the Learning & Development department) This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.
• Responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
• Responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
• He/she assures that there is always relevant backup policies are duly respected and the system reaches the highest level of security.

Qualifications

• Minimum 5 years’ experience in a similar role, preferably in a five-star hotel.
• Strategic thinker, results-driven, process-oriented, and attentive to details.
• Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
• Positive influencer, strong communicator, and team collaborator.
• Strong listening skills and the ability to anticipate business needs.
• Able to build and develop relationships with the business partners, and intermediaries.
• Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
• Fluency in English.
• Strong decision-making skills, calm under pressure, and able to prioritize workflows.

Additional Information

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting