Collection Officer at Rubimac Enterprises Limited

 Location: Mombasa (Onsite) |   Type: Full-Time, Monday – Saturday   |   Level: Entry Level

About the Role

Zenwheels Ltd is seeking a motivated and people-oriented Collection Officer to join our growing team in Mombasa. You will serve as the primary point of contact for customers on their motor vehicle financing repayments — guiding them through their obligations, working through challenges constructively, and ensuring accounts are resolved in a timely and professional manner. This is an entry-level opportunity for someone who is ambitious, composed under pressure, and committed to building a career in asset finance.

Key Responsibilities

• Own the customer repayment journey — from proactive follow-up on upcoming installments to structured resolution of overdue accounts.
• Engage customers in meaningful repayment conversations, negotiating realistic arrangements and recommending restructuring of financing agreements where the situation warrants it.
• Maintain a disciplined and accurate record of all account activity including repayments, defaults, repossessions, and recoveries.
• Initiate formal recovery procedures where required, including preparation of demand letters and active coordination with auctioneers and legal counsel.
• Collaborate closely with internal teams to resolve account matters efficiently, escalating complex or high-risk cases through the appropriate channels.

Academic Qualifications

• Diploma or Degree in Business Administration, Finance, Accounting, or a related discipline from a recognized institution.
• CPA qualification is an added advantage.

Professional Requirements

• Prior exposure to credit management or asset finance is an advantage — candidates without this background are encouraged to apply and will receive structured onboarding.
• Demonstrated ability to manage a high volume of client interactions with professionalism and consistency.

Skills & Attributes

• Strong interpersonal skills — listens actively, shows empathy, and builds rapport with customers including those navigating financial difficulty or expressing frustration.
• Clear and composed communicator — equally effective across high-volume calls, written correspondence, and face-to-face engagements.
• Practical negotiator — leads honest, solution-focused conversations that result in realistic repayment commitments without being pushy or adversarial.
• A collaborative team member who takes initiative, remains adaptable, and is genuinely open to growing beyond the boundaries of this role.
• Willing to extend working hours when the business requires it — this is a results-driven environment where commitment to outcomes matters.
• Open to taking on responsibilities outside of the immediate role from time to time — we invest in people who show range and initiative