Collections Manager, Asset Finance at HF Group

Principle Accountabilities

Financial

• Reviewing and identifying AF accounts in early arrears and recommending the best plan of action for resolution.
• Implementing approved remedial plans and monitoring performance of accounts to ensure that the allocated portfolio is rehabilitated.
• Ensuring that loan accounts migration to the next adverse risk classification is reduced.
• Conducting customer call visits to access business performance for SMEs and Corporate clients and filing call visit reports for management use.
• Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed per prescribed frequency.
• Reduction of monthly loan provisioning amounts from current average as prescribed.
• Coordinating with external service providers e.g. brokers, auctioneers, valuers, Tracking & insurance companies on the recovery process for assigned accounts where applicable as per TAT.
• Receiving, reviewing and filing all loan related documents for continuous usage and access.
• Maintaining a robust asset finance register for repossessed units in the various storage yards and sales records for all the auctioned units.
• Responsible for the achievement of collections portfolio targets including collections, recoveries, case life and impairment management as per performance development plan
• Lead detailed negotiations with customers, sometimes in conjunction with other internal & external stakeholders, regarding the agreement to, and implementation of strategy e.g. Settlement proposals etc.
• Responsibility of negotiating and recommending settlement proposals of all Asset Finance loans, including recommending write offs to the appropriate authority.
• Lead proactive formulation and implementation of strategies on Collections.
• Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the HFC Brand.
• Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank
• Act as a reference point for Asset Finance Collections and credit teams for discussions on specific cases
• Manage the achievement of service levels and quality including setting up Service Level agreements with internal providers and monitoring performance against them on a regular.

Internal business processes

• Ensure that the necessary credit and other sanctions/approvals are obtained at the right levels for strategies, expenditure and impairments whenever necessary.
• Manage the provisioning process in line with Bank and Regulatory policy for the Asset Finance portfolio.
• Monitor the relationships with the bank’s service providers, especially with regards to service level agreements with them.
• Ensure that all Asset Finance Collections files are properly maintained and have up to date file notes.
• Ensure data integrity is maintained.
• Manage relationships with external service providers who provide services to matters in Asset Finance.
• Actively manage debtors, to ensure business and banking risk issues are addressed in a timely manner.
• Develop network of contacts internally and also with local external professionals in order to maximize effectiveness in assisting customers
• Ensure satisfactory internal and external audits.
• Transfer account responsibility out of team when appropriate.

Customer

• Work closely with clients and RM's with a focus to remediate each vulnerable account or exposure in the Asset Finance portfolio.
• Make customer visits and attend meetings held at/off Bank premises where appropriate.
• Participate in strategy setting with internal and external Stakeholders to ensure that the appropriate Recoveries plan is adopted.

Minimum Qualifications, Knowledge and Experience

Education: 

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
• Professional certification in Credit Management, CPA, ACCA, or CFA is an added advantage.

Experience: 

• 5–8 years’ work experience in a bank or financial services institution of which at least 4years should have been in remedial management (Debt Collections and/or Recoveries).
• Understanding of asset-based lending, insurance financing processes and loan portfolio management across customer segments