Concierge Intern at Fairmont Hotels & Resorts

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the supervisor
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies 
• Other duties as assigned

Your experience and skills include:

• Previous customer service experience required
• Service focused personality is essential
• Previous experience as a Bellperson/Porter an asset
• Valid  driver’s license
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Physically fit and able to lift 15+kg and carry guest luggage
• Possibility of making a study agreement of at least 6 months