Consultant, Client Services - Corporate and Investment Banking at Standard Bank Group

Job Description

To provide effective management of client queries received at the corporate and investment banking call centre. Responsible for handling inbound and outbound calls and email queries. The primary goal is to provide excellent customer service by addressing inquiries, resolving issues, and providing information about products or services efficiently and professionally.

Qualifications

Type of Qualification: First Degree
Experience Required

• 3 - 4 years
• Mandarin speaking
• Ability to work in a fast-paced environment and handle complex customer queries.
• Strong verbal, written communication skills and a professional phone voice.