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Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
The Position:
Technology Service Delivery is responsible for managing the delivery, performance, supply chain of IT services and enterprise applications to provide the required level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.
The Continual Service Improvement Specialist will be part of a team whose efforts are directed to ensure that prioritization of improvement initiatives is aligned with desired impact to revenue generation, cost containment and customer satisfaction.
The optimal outcome of a successful Continual Service Improvement program will be:
Key Responsibilities:
The Person:
For the above position, the successful applicant should have the following:
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