Core Banking Support Officer at HF Group

Principle Accountabilities

• Test and Production Banking Systems support - Support and maintenance of Banking and payment systems running within the bank for optimal performance e.g. Core Banking, Clearing System, AML, CRM, Custody, DAO among others  
• Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other Banking and Payment Systems so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
• Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking all other Banking and Payment Systems in line with the Change Management policy. 
• Test and Production Banking Systems support - Support and maintenance of Banking and payment systems running within the bank for optimal performance e.g. Core Banking, Clearing System, AML, CRM, Custody, DAO among others  
• Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other Banking and Payment Systems so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
• Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking all other Banking and Payment Systems in line with the Change Management policy. 
• Transformation of Systems, Back Office processes and Documentation of Banking and Payment Systems’ operational procedures, System Policies and Standards for reference and compliance. Ensure that they are in place, reviewed and updated
• Provide user support by availing accurate and reliable data, training and advising them on appropriate solutions applicable within the systems for maximum productivity
• Analyse, design, program and develop accurate functionality and reports.
• Identify, propose and evaluate improvements to systems, functionality and processes as appropriate.
• Coordinate users and service providers issues-resolution through reporting, tracking and enhancement to business applications to ensure expected service levels
• Monitor systems performance by reviewing relevant system alerts/reports against set banking system performance targets
• Documentation of Banking and Payment Systems operational procedures for reference and compliance. Ensure that they are in place, reviewed and updated. 
• Ensure real-time monitoring of Banking and Payment Systems performance by monitoring KPI’s through an automated monitoring and event notification system. 
• Ensure development and maintenance of a FAQ for the Banking and Payment Systems and cascading of the same to relevant teams.
• Ensure BCP for the Banking and Payment Systems by running periodic tests for compliance.
• Ensuring optimal performance and uptime of integration endpoints exposed by the Banking and Payment Systems, by testing and documenting acceptable TPS (Transactions Per Second) before releasing the same to the Middleware and the channels, using industry standard clients e.g. SOAP/UI, Postman. 
• Any other responsibilities assigned by immediate supervisor.

Key Competencies and Skills

• Demonstrate proficiency in managing the Operating Environments – Windows OS Servers, Linux OS.
• Basic SQL query writing skills, design and analysis of system workflows and system administration.
• Lead the management of integration endpoint clients e.g. SOAP/UI and Postman.
• Excellent knowledge in various message types e.g. REST/JSON and SOAP/XML.
• Working knowledge of the role databases have in managing business processes and information.
• Oversee the development, review and maintenance of system documentation, knowledge bases and technical procedures. 
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Adaptability and Innovation.
• Team leadership and Coaching.
• Attention to detail and risk awareness.
• Communicates complex technical issues clearly to both technical and non-technical audiences.
• Customer service oriented.
• Integrity and Accountability.

Minimum Qualifications, Knowledge and Experience

• An IT related degree from a reputable institution.
• Certification in ITIL. 
• A minimum of 3 years’ experience in supporting a busy ICT environment with good knowledge of banking operations and system procedures.
• Hands on experience in managing the Core Banking Systems and Applications.