Jobs at HF Group

Principle Accountabilities

• Achieve growth of the branch asset and liability book to ensure growth of the branch and increase profits.
• Oversee the operations of the branch to ensure compliance of laid down policies and procedures.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Appraising and reviewing of staff performance so that branch strategies are accomplished.
• Safeguard and oversee the effective and efficient use of branch assets so that set budgets are adhered to.
• Setting branch strategies in line with company strategy and preparation of relevant reports to monitor and review performance.

Key Competencies and Skills

• Selling and Negotiation skills
• Basic accounting skills 
• Analytical Skills
• Team Work and Interpersonal skills, 
• Leadership Skills 
• Demonstrate Integrity and Professionalism, 
• Good communication Skills both written and Verbal

Minimum Qualifications, Knowledge and Experience

• A University degree in a business related field. 
• Relevant professional qualifications such as AKIB
• A Master’s degree in a business related field will be an added advantage
• Minimum of 5yrs experience in management within the Banking Industry and specifically Branch Management experience

go to method of application »

Principle Accountabilities

• Achieve growth of the branch asset and liability book to ensure growth of the branch and increase profits.
• Oversee the operations of the branch to ensure compliance of laid down policies and procedures.
• Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
• Appraising and reviewing of staff performance so that branch strategies are accomplished.
• Safeguard and oversee the effective and efficient use of branch assets so that set budgets are adhered to.
• Setting branch strategies in line with company strategy and preparation of relevant reports to monitor and review performance.

Key Competencies and Skills

• Selling and Negotiation skills
• Basic accounting skills 
• Analytical Skills
• Team Work and Interpersonal skills, 
• Leadership Skills 
• Demonstrate Integrity and Professionalism, 
• Good communication Skills both written and Verbal

Minimum Qualifications, Knowledge and Experience

• A University degree in a business related field. 
• Relevant professional qualifications such as AKIB
• A Master’s degree in a business related field will be an added advantage
• Minimum of 5yrs experience in management within the Banking Industry and specifically Branch Management experience

go to method of application »

Principle Accountabilities

• Test and Production Banking Systems support - Support and maintenance of Banking and payment systems running within the bank for optimal performance e.g. Core Banking, Clearing System, AML, CRM, Custody, DAO among others  
• Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other Banking and Payment Systems so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
• Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking all other Banking and Payment Systems in line with the Change Management policy. 
• Test and Production Banking Systems support - Support and maintenance of Banking and payment systems running within the bank for optimal performance e.g. Core Banking, Clearing System, AML, CRM, Custody, DAO among others  
• Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other Banking and Payment Systems so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
• Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking all other Banking and Payment Systems in line with the Change Management policy. 
• Transformation of Systems, Back Office processes and Documentation of Banking and Payment Systems’ operational procedures, System Policies and Standards for reference and compliance. Ensure that they are in place, reviewed and updated
• Provide user support by availing accurate and reliable data, training and advising them on appropriate solutions applicable within the systems for maximum productivity
• Analyse, design, program and develop accurate functionality and reports.
• Identify, propose and evaluate improvements to systems, functionality and processes as appropriate.
• Coordinate users and service providers issues-resolution through reporting, tracking and enhancement to business applications to ensure expected service levels
• Monitor systems performance by reviewing relevant system alerts/reports against set banking system performance targets
• Documentation of Banking and Payment Systems operational procedures for reference and compliance. Ensure that they are in place, reviewed and updated. 
• Ensure real-time monitoring of Banking and Payment Systems performance by monitoring KPI’s through an automated monitoring and event notification system. 
• Ensure development and maintenance of a FAQ for the Banking and Payment Systems and cascading of the same to relevant teams.
• Ensure BCP for the Banking and Payment Systems by running periodic tests for compliance.
• Ensuring optimal performance and uptime of integration endpoints exposed by the Banking and Payment Systems, by testing and documenting acceptable TPS (Transactions Per Second) before releasing the same to the Middleware and the channels, using industry standard clients e.g. SOAP/UI, Postman. 
• Any other responsibilities assigned by immediate supervisor.

Key Competencies and Skills

• Demonstrate proficiency in managing the Operating Environments – Windows OS Servers, Linux OS.
• Basic SQL query writing skills, design and analysis of system workflows and system administration.
• Lead the management of integration endpoint clients e.g. SOAP/UI and Postman.
• Excellent knowledge in various message types e.g. REST/JSON and SOAP/XML.
• Working knowledge of the role databases have in managing business processes and information.
• Oversee the development, review and maintenance of system documentation, knowledge bases and technical procedures. 
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Adaptability and Innovation.
• Team leadership and Coaching.
• Attention to detail and risk awareness.
• Communicates complex technical issues clearly to both technical and non-technical audiences.
• Customer service oriented.
• Integrity and Accountability.

Minimum Qualifications, Knowledge and Experience

• An IT related degree from a reputable institution.
• Certification in ITIL. 
• A minimum of 3 years’ experience in supporting a busy ICT environment with good knowledge of banking operations and system procedures.
• Hands on experience in managing the Core Banking Systems and Applications.

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Principle Accountabilities

Business Planning and Growth

• Drive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
• Deposit mobilization
• Plan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based selling
• Develop and refine Regional sales toolkits, client materials and training to reflect the various target proposition
• Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
• Cost management and Revenue Generation
• Drive cheap deposits to reduce on the cost of funds. 
• People management
• Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
• Motivate, Coach and Energize the Branches staff positively to deliver the best results
• Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team

Operational risk controls and procedures.

• Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principle.
• Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
• Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.

People Management & Administration

• Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships. 
• Continuous review & appraisal of sales staff performance and immediate corrective action. 
• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by sales staff.
• Ensure planned leave schedule & execution for branch sales staff.

Key Competencies and Skills

• Computer/IT skills, including knowledge of Microsoft office applications e.g., Word; Excel; PowerPoint etc.
• General knowledge in banking processes.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team. 
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills. 
• Basic analytical ability with active listening skills. 
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information. 
• Willingness to adapt to changing business needs and deadlines

Minimum Qualifications, Knowledge and Experience

• Bachelors’ degree in a Business-related field.
• Minimum of 3 years’ experience in sales management within the Banking Industry
• Demonstrate knowledge of banking operations 

go to method of application »

Principle Accountabilities

Business Planning and Growth

• Drive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
• Deposit mobilization
• Plan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based selling
• Develop and refine Regional sales toolkits, client materials and training to reflect the various target proposition
• Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
• Cost management and Revenue Generation
• Drive cheap deposits to reduce on the cost of funds. 
• People management
• Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
• Motivate, Coach and Energize the Branches staff positively to deliver the best results
• Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team

Operational risk controls and procedures.

• Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principle.
• Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
• Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.

People Management & Administration

• Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships. 
• Continuous review & appraisal of sales staff performance and immediate corrective action. 
• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by sales staff.
• Ensure planned leave schedule & execution for branch sales staff.

Key Competencies and Skills

• Computer/IT skills, including knowledge of Microsoft office applications e.g., Word; Excel; PowerPoint etc.
• General knowledge in banking processes.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team. 
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills. 
• Basic analytical ability with active listening skills. 
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information. 
• Willingness to adapt to changing business needs and deadlines

Minimum Qualifications, Knowledge and Experience

• Bachelors’ degree in a Business-related field.
• Minimum of 3 years’ experience in sales management within the Banking Industry
• Demonstrate knowledge of banking operations 

go to method of application »

Principle Accountabilities

• Selling consumer products including NTB, Focus Accounts, loans and deposits mobilization.
• Sales planning and tracking of daily sales activity and reporting to the branch management and sales team leader.
• Mappin and scoping the business opportunity within the Branch environs and liaising with the Branch Management and Sales Team Leader for sales activations.
• Making presentations to prospects i.e. individuals, schemes, business owners
• Customer interviews and interactions both at the Branch and at their place of work/business to understand heir needs and offer the right products.

Key Competencies and Skills

• Computer literacy - MS Office Suites
• Strong communication & presentation skills
• A confident person who is self driven with strong interpersonal and negotiation skills.
• Ability to be an agent of change and innovation with strong desire to excel.
• Ability to deliver set business targets and service with minimum supervision.
• Strong co-ordination skills
• Analytical skills
• Flexible and willing to ravel on short notice
• Leadership and management skills is an added advantage.

Minimum Qualifications, Knowledge and Experience

• A degree in a business related field from a recognized institution.
• Minimum of one year sales experience with relevant experience in Customer Service and relationship management.