Corporate Health Document & Data Operations Team Leader at Britam

Job Purpose:

• Supervise and co-ordinate the activities under the on-boarding, claims & the support services functions within the DDO function
• Ensure data verification and validation processes through relevant lines of business system guidelines
• Queue management / Daily work allocation on the document management system

Key responsibilities

• Provide prompt, efficient and effective operational support by performing approver and quality assurance of customer data & information on the customer in our line of business systems.
• Daily & monthly reporting of processes from various lines of business systems
• Carrying out a Quality assurance function for data captured, verifying KYC assessment and ensuring adherence of set procedures and guidelines thus limiting the exposure to risk and litigation.
• Ensure client details/ instructions are accurately and timely processed 
• Tracking of application forms and claims document shared for processing from the different line of business
• Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
• Escalate quality issues to Operations manager for management.
• Participate in development of knowledge base within DDO
• Performance management of the allocated team members.
• Approving all approved underwriting businesses to be booked and also claims processed for payment.
• Ensure all reimbursements are processed as per SLA
• Ensure all endorsements  are processed as per SLA
• Ensure all policies new and renewal are processed as per SLA
• Ensure all claims from service providers are processed as per SLA
• Ensure all reconciliation service provider invoices are reviewed and shared as per SLA

Knowledge, experience and qualifications required

• Bachelor's Degree from a recognized university.
• 3 - 5 years total working experience within the Britam environment.
• Excellent knowledge of Britam’s products and services
• Technical/ Functional competencies

Knowledge of insurance products

• Should possess functional knowledge, be result oriented and have problem solving skills
• Consistency in adherence to the application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, and resource utilization.
• Interpersonal skills to effectively communicate with and manage expectations (internal) and other stakeholders who impact performance
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Ability to take initiative/responsibility to ensure that daily duties, routines and related additional tasks are completed timely

Closing date: 19 May 2022