Vacancies at Britam

Job Purpose and Key responsibilities

• Reporting to the Head of HR Hub & Shared Services, the role holder will be responsible for managing and coordinating the general administration functions to ensure efficient and effective operation of the Britam activities. This includes ensuring that adequate utilities and facilities are provided in a timely and cost effective manner.

Key responsibilities

Strategy and Planning

• Assist in the design, development and delivery of administrative services to Britam 
• Develop and monitor the operational plan and related administration budgets to ensure that costs are maintained within approved budgets.
• Monitor the implementation of all policies, practices, and procedures relating to managing facilities and ensure these comply with legal laws and/or regulations 
• Ensure that administrative policies are maintained and that services are delivered efficiently, effectively and in line with the laid down processes and procedures.

Asset Administration

• Oversee the maintenance of office facilities and equipment including identifying vendors, overseeing the management of selected vendors to provide timely repair and maintenance of all Britam’s office equipment and furniture.
• Liaise with Supply Chain Management for sourcing of service providers to manage and maintain Britam assets 
• Initiate the asset disposal process by instructing service providers to manage and maintain County assets including property and housing.
• Liaise with the Head of Supply Chain Management to coordinate the disposal of obsolete assets.
• Analyse the value of proceeds from the disposal of the assets and report to the Head of Finance.

Transport and Fleet Management

• Oversee the development and implementation of Britam’s fleet administration standards and vehicle operating policies including vehicle maintenance, vehicle tracking, driver, speed and fuel management as well as health and safety management.
• Prepare the annual budget and periodic reports on vehicle operating costs.
• Advice on the purchase or lease of vehicles and equipment.
• Oversee the maintenance, repair, replacement and disposal of Britam vehicles.
• Oversee risk management training including safety and accident prevention programs.
• Ensure Britam’s vehicles are adequately covered.
• Identify suitable vendors to provide timely repair and maintenance of all Britam vehicles.

General Administration

• Provision of offices to Britam staff
• Oversee general office management
• Establish an efficient record, filling and tracking system for all office inventory, mails and file, monitor their movement and effective correspondence. 
• Ensure bills are processed for payment.
• Delegated Authority as per the approved delegated authority matrix

Key Performance Measures

• As described in your Personal Scorecard

Knowledge, experience and qualifications required

• Bachelor’s degree in Business Administration or a related field
• 4-6 years working experience in a management position

Technical/Functional competencies

• Excellent customer service skills
• Knowledge in Diversity management
• Ability to drive change
• Project Management
• Stakeholder Management
• Report writing-ability to develop reports 
• Strategic Planning
• Leadership and management-ability to lead teams, mentor and coach staff 
• Performance Management and team building 
• Decision making –ability to make strategic decisions in a timely and effective manner
• High moral and ethical standing
• Highly motivated

Closing date: 26 May 2022

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Job Purpose

• Reporting to the Head of Marketing, the role holder will be responsibe to refine and finalize EMC customer segmentation and sizing, Run an effective and strategic marketing campaigns with positive returns to the business
• and implement the marketing strategy for Emerging Consumers Segment.

Key responsibilities

• Coordinate and monitor development and implementation of marketing plans by business units.
• Coordinate business marketing activities
• Coordinate the consistency of company branding guidelines in EMC 
• Monitor trends and opportunities in existing and potential markets and make recommendations
• Ensure content being uploaded and published on all digital platforms meets the brand consistency guidelines
• Coordinate with other Segment managers to ensure positive coverage of the company on mainstream and social media
• Liaising with Advertising Agency on creative executions for timely and usable submissions. 
• Develop promotion materials to assist EMC in marketing activities
• Design and implement marketing campaigns for EMC products.
• Participate in identification for EMC research needs, the research itself and implementation.
• Monitoring of competitor activity on digital, print, electronic platforms and advice business.
• Oversee signage and branding of all branches
• Arrange in media booking and monitoring for EMC advertising needs
• Participate in development of new products in liaison with the EMC Product Development Committees 
• Manage marketing budgets relating to EMC on delegation by the Head of Marketing 
• Manage the content that the business posts to social media
• Develop strategies that drive customers to the website
• Improve the design, UX, traffic, and content of the website
• Create paid campaigns on social media platforms on behalf of EMC
• Maintain consistent brand messaging throughout all platforms
• Create email blast campaigns to target key customers
• Use advanced metrics to measure the success of a marketing campaign such as Britam’s Google Analytics.
• Keep up to date on the latest social media trends and update the same to EMC’s leadership.
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelor’s degree in Marketing or a related field.
• 4- 6 years working experience in a marketing related field.
• Experience in the marketing, corporate affairs industry will be an added advantage

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;

Technical/ Functional competencies

• Excellent customer service skills
• Ability to drive change
• Project Management
• Stakeholder Management
• Report writing-ability to develop reports 

Closing date: 26 May 2022

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The purpose of the role is to create visual concepts to communicate information to a variety of target groups and support enterprise-wide internal communication for employee engagement, culture transformation and employee initiatives to achieve the company strategic mandate and to build an environment that people can thrive and succeed.

Duties and Responsibilities

• Full ownership of the creative process including ideation, design, production, and distribution of creative projects for employee communication, culture transformation and HR-led people initiatives. 
• Study design briefs and determine requirements for appropriate outputs
• Designing artworks for social and digital media for HR projects and employee related initiatives and campaigns
• Shooting, editing, and modifying videos including inserting closed captioning, graphics, or other on-screen text as required for employee content projects.
• To develop a strategic creative direction for graphic and visual campaigns for Employee initiatives and culture transformation.
• Providing art direction for graphic design, videography, and photoshoot projects to teams working on employee related projects and initiatives on the People agenda
• Create and design various materials for print and digital collateral with a wide range of media
• Prioritize and manage multiple projects within design specifications and budget restrictions
• Developing content to strengthen our employer brand to champion staff engagement forums that amplify inspiring employee stories and experiences to drive improved internal branding and our talent brand externally as part of Life@Britam
• Produce high employee communications including a variety of internal communications including announcements, advertisements, e-shots and campaign briefs, and collateral for people agenda initiatives and to be delivered across a variety of communications channels.

Knowledge, experience and qualifications required

• Diploma or Bachelor’s degree in graphic arts, design, communications, or related field
• 3-5 years of proven experience in graphic design and with a compelling portfolio of work over a wide range of creative projects
• Knowledge of layouts, graphic fundamentals, typography, print, and the web
• Knowledge of market standard Graphic Design and video Editing including Adobe Photoshop, Illustrator, Sketch, InDesign, InDesign, Illustrator, Dreamweaver, Photoshop, Premiere pro and other graphic design software
• Versatility and agility with the ability to manage and deliver print, digital, photography, and video projects
• Knowledge in designing for different media including, print, digital, and video.
• Excellent communication skills both written and spoken
• Creative thinker able to influence target demographic.
• A keen eye for aesthetics and details
• Excellent communication skills.

Closing date: 20 May 2022

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Job Purpose:

• Supervise and co-ordinate the activities under the on-boarding, claims & the support services functions within the DDO function
• Ensure data verification and validation processes through relevant lines of business system guidelines
• Queue management / Daily work allocation on the document management system

Key responsibilities

• Provide prompt, efficient and effective operational support by performing approver and quality assurance of customer data & information on the customer in our line of business systems.
• Daily & monthly reporting of processes from various lines of business systems
• Carrying out a Quality assurance function for data captured, verifying KYC assessment and ensuring adherence of set procedures and guidelines thus limiting the exposure to risk and litigation.
• Ensure client details/ instructions are accurately and timely processed 
• Tracking of application forms and claims document shared for processing from the different line of business
• Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
• Escalate quality issues to Operations manager for management.
• Participate in development of knowledge base within DDO
• Performance management of the allocated team members.
• Approving all approved underwriting businesses to be booked and also claims processed for payment.
• Ensure all reimbursements are processed as per SLA
• Ensure all endorsements  are processed as per SLA
• Ensure all policies new and renewal are processed as per SLA
• Ensure all claims from service providers are processed as per SLA
• Ensure all reconciliation service provider invoices are reviewed and shared as per SLA

Knowledge, experience and qualifications required

• Bachelor's Degree from a recognized university.
• 3 - 5 years total working experience within the Britam environment.
• Excellent knowledge of Britam’s products and services
• Technical/ Functional competencies

Knowledge of insurance products

• Should possess functional knowledge, be result oriented and have problem solving skills
• Consistency in adherence to the application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, and resource utilization.
• Interpersonal skills to effectively communicate with and manage expectations (internal) and other stakeholders who impact performance
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Ability to take initiative/responsibility to ensure that daily duties, routines and related additional tasks are completed timely

Closing date: 19 May 2022