Corporate Life Service Operations Associate at Britam

Job Purpose:

The job holder will be responsible for ensure effective administration of Group Life, Credit Life business and combined business product.

Key responsibilities

• Prompt processing of supplementary costing
• Prompt communication of medical underwriting requirements for members above the free cover limit
• Prompt communication of costing (new entrants, revised salaries & exits)
• Ensure accuracy in costing and debit/credit notes
• Prompt processing of commission for intermediaries
• Ensure efficiency in data management
• Booking of banc assurance premium for Credit Life and advising General Business on general insurance premium
• Processing of premium refunds for credit life and advising General Insurance on the refund premium
• Communication of booked premium to Finance Department and Underwriting Department by forwarding Debits/ Credits
• Carrying out reconciliation as per the reconciliation policy
• Administration of combined solution i.e. Group Life & GPA/WIBA policies
• Ensure required information is provided to Life Claims Department to enable settlement of Group and Credit Life claims
• Prompt handling of queries from intermediaries and direct clients
• Support retention of business by ensuring adherence to SLAs
• Ensure member details are accurately captured at all times
• Prepare reports as and when required
• Perform any other duties as may be assigned from time to time
• Delegated Authority:  As per the approved Delegated Authority Matrix

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field ;
• Professional studies in insurance – AIIK or ACII or LOMA
• 1-4 years’ experience in a similar position.

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organizational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Technical/ Functional competencies

• Knowledge of group life service operations
• Knowledge of insurance industry and concepts
• Planning and organization skills
• Knowledge of Group life service operations