County Administrators – Kenya Small Business Development Centers (KSBDC) at Strathmore University

MAIN DUTIES AND RESPONSIBILITIES:

• Client Relationship Management (CRM): Leads SBDC efforts in utilizing Neo Serra to capture all client information including demographic data, productivity, survey participation, and economic impact.
• Impact: Responsible for maximizing the creation and capture of client-generated economic impact over the long-term for the SBDC and in meeting all performance goals.
• Administration: Responsible for developing and executing all SBDC processes including client attraction, intake, training, advising, follow-up, client satisfaction, and economic capture.
• Monitoring & Evaluation: Assists SBDC Center Coordinator in utilizing Neo Serra to conduct ongoing performance monitoring at the center and individual advisor level.
• Accounts: Providing support to the SBDC Director in all programmatic and financial operations including creating reports and maintaining compliance.
• Sensitization: Facilitate and conduct consistent SBDC promotion, partner outreach, and client attraction efforts.
• Self-Development: Participate in ongoing professional development that improves their knowledge, skills, and experience and that improves job performance.
• Operations: Successfully execute SBDC strategic and operational plans per the SBDC Standard Operating Procedures.
• Advisory: Provide high-value and one-on-one advising services for MSMEs clients that range from basic start-ups and informal businesses to established businesses in any industry.
• Workshops: Provide training programs and workshops for MSMEs clients that range from basic start-ups and informal businesses to established businesses.
• Events: Assisting in organizing and moderating program-related events.
• Data Repository and Archive: Managing the online drive which holds the program’s documents and other databases that will be available for the program such as photos and videos.
• Finance: Preparing and submitting monthly and quarterly financial reports for review
• Research and Analysis: Carrying out assigned research and analysis for the Program activities
• Audit: Respond, track action on audit comments and feedback.
• Data Collection and Reporting: Conducting assigned data collection and reporting for the Program
• Surveys/Polls: Assisting in the creation and execution of surveys/polls that may be needed during the Program period
• Other: Any other related duty that may be assigned from time to time

JOB REQUIREMENTS

The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:

• Minimum of 2-5 years relevant experience in an administration role
• Administrative and Office management experience
• Experience in preparation of Financial and Management reports.
• Comfortable working with databases, MS Excel, running reports, and using data to improve performance