Credit Manager at Kempinski Hotels

Description

• The overall scope of this role is to handle and monitor all matters relating to customer credit and timely collection of outstanding debts. To safeguard the financial integrity and stability of the hotel and minimize any exposure to potential risks. To maintain proper credit procedures in the hotel in accordance with local and corporate policies and procedures. To control and monitor prompt and accurate billing and collection of all accounts receivable items in order to minimize the amount of outstanding accounts.

Key Responsibilities

• Ensuring City Ledger Aging is maintained within Kempinski standards.
• Ensuring Invoices are issued no later than 24 hours after check-out and payment is collected with 30 days of issuing an invoice.
• Ensuring guest queries are replied to within 24 working hours.
• Ensuring uncollectable accounts are minimized and written-off accurately and on time.
• Ensuring all credit staff are motivated and fully trained in all their duties and responsibilities.
• Ensuring that all guest or credit card queries are handled promptly (within 24 hours) and professionally.
• Preparing and conducting monthly credit meetings.
• Ensuring that all documentation is filed and in compliance with all policies.
• Reviewing Guest Ledger balance daily and bringing discrepancies to the attention of the Director of Finance.
• Collecting, recording and keeping track of all payments due including deposits. Making sure that reminders and statements are sent on time.
• Supervising, training and motivating the Credit section staff.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Bachelor's degree in business, finance, or a related field.
• Minimum of 3 years in credit management preferably in a 5* hotel chain.
• Ability to work and communicate in a multinational environment.
• Ability to handle high volumes of work with attention to detail.
• Computer literacy adapted to the field of training.
• Strong organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.