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  • Posted: Mar 24, 2026
    Deadline: Apr 14, 2026
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    National Quality Control Laboratory (NQCL) is a State Corporation within the Ministry of Health for Quality Control of Medicines on behalf of Government.
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    Customer Care Assistant I

    Advert No : NQCL NO.21/2026
    Terms of Service: Contract (1 Year)
    Position Level: NQCL 7

    Job Specifications

    An officer in this level will work under the guidance of a senior officer.

    Duties and responsibilities at this level will entail assisting in:

    • Operating the customer care desks;
    • Ensuring customers provide feedback either manually or electronically;
    • Attending to the reception telephone line;
    • Receiving and ushering in gueststo the designated offices;
    • Maintaining daily records of customers’ details;
    • Facilitating in the organization of events; and:

     Person Specifications
    For appointment to this grade a candidate must have:

    • Cumulative service period of Six (6) years’relevant experience, three (3) of which must have been at the grade of Customer Care Assistant II or in a comparable position. 
    • Diploma in Customer Care, Communication, Public Relations, Journalism, Media or equivalent qualification from a recognized institution;
    • Proficiency in computer applications

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    Method of Application

    Interested applicants must adhere to the following application instructions. Submit both hard copy and soft copy (PDF format) applications as outlined below

    Required Documents:

    • Copy of National Identification Card
    • Duly signed application letter
    • Curriculum Vitae (CV)
    • Copies of relevant academic and professional certificates

    NQCL is an equal opportunity employer dedicated to diversity and inclusion for qualified applicants from all backgrounds including persons living with disabilities

    Submission Guidelines: - Hard copy applications must be sealed, clearly marked “Confidential”, and indicate the job reference number corresponding to the position applied for.

    Deliver to: Ag. Chief Executive Officer
    National Quality Control Laboratory
    University of Nairobi
    School of Pharmacy Building 2nd Floor – Kenyatta National Hospital
    P.O. Box 29726 – 00100
    NAIROBI

    Soft copy applications must be sent via email to: hr@nqcl.go.ke copy to hrunitnqcl@gmail.com.

    Applications must be submitted by 17:00 hrs on 14th April, 2026.

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