Customer Care Officer (2 Posts) at National Land Commission

Job purpose:

The role of the job holder is to manage the flow of clients visiting the commission and collect of data in customer care related issues in line with the commission’s mandate.

Duties and Responsibilities:

• Monitors the movements of visitors to and from the designated office/area.
• Answers internal and external public inquiries via phone, email, and in-person.
• Pitches ideas for improving internal and external public care.
• Develops a rapport with client.
• Makes recommendations to management to improve public experience.
• Receives, guides and directs visitors to designated offices and areas;
• Compiling daily records of external and internal public.
• Providing relevant information to internal and external public.
• Responding to internal and external public basic queries.
• Compiling weekly reports on public compliments/complaints.
• Alerts the security officers in case of a notorious client

Academic Qualifications;

• A diploma in Mass Communication, Public Relations, linguistics or any other qualification from a related field from a recognized Institution.

Professional Qualifications / Membership to professional bodies;

• Candidate must be a certified and registered member of good standing of the Public Relations Society of Kenya (PRSK) or a similar relevant PR/Corporate Communication & marketing membership organization

Previous relevant work experience required.

• 2 years’ experience in the same position

Applicants must possess level of knowledge and skills in the following areas;

• Communicational skills.
• Analytical skills.
• Problem solving skills.
• Interpersonal/people skills
• Organizational skills

Note:

• All candidates must meet the requirements of Chapter Six of the Constitution of Kenya.
• The positions is open to internal and external applicants

Terms of Appointment

• The appointment will be on a Permanent and Pensionable terms