Customer Care Officer at Kenya Film Classification Board (KFCB)

HRA/CCA/01/2020

Reporting to the Manager Corporate Communications, the job holder will be responsible for:

• Attending promptly to all incoming calls and notify the relevant officers on the same;
• Attending to incoming and outgoing mails and recording them chronologically;
• Attending promptly to all clients and stakeholders coming to the offices and ensure that they are treated in a welcoming and friendly manner;
• General office management including filing both soft and hard copy documents;
• Assisting in preparation of exhibitions and other related marketing events;
• Provide service information to clients and stakeholders;
• Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution;
• Ensuring that all displays at the customer care area are in good order.

The successful candidate must:

• A Have a Bachelor’s degree in either Business Administration, Public Relations ,Sales and Marketing or equivalent and one (1) year work experience;

OR

• Diploma in either Business Administration, Public Relationship, Sales and Marketing or equivalent and two (2) years’ work experience;
• Be proficient in computer applications skills;