Customer Care Representative at M-KOPA Solar

In this role, you will be the first line of support for our customers, providing exceptional service across calls, chats, and tickets, while also supporting onboarding, after-sales, and emergency response activities. You will play a vital role in maintaining customer satisfaction, ensuring that issues are resolved efficiently, and processes are followed accurately. Your contributions will directly support our customer growth, retention, and the delivery of high-quality service.

Expertise

• To succeed in this role, you should have previous experience in a customer support or call center environment, with a strong grasp of verbal communication, active listening, and the ability to maintain professionalism even when dealing with sensitive or emotionally charged situations. You will need to demonstrate customer empathy, the ability to multi-task and manage time effectively, and a strong sense of accountability for meeting both individual and team performance benchmarks. Adaptability and the capacity to engage with diverse customer personalities are essential.
• You will also be expected to track your own work, compare it against benchmarks, and share ideas for continuous improvement drawn from customer feedback. If you are passionate about customer service and excited to work in a fast-paced, impact-driven environment, this could be the role for you.