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  • Posted: Dec 21, 2020
    Deadline: Feb 11, 2020
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    The leading recruitment & training firm, specializing in the placement of candidates with clients around the world.
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    Customer Care Representatives

    Our client is a leading financial service provider Company and they are looking for a Customer Care representative to act as a liaison, provide product/services information and resolve any emerging problems that their customer accounts might face with accuracy and efficiency.

    Responsibilities

    • Manage large amounts of incoming calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Bachelor of Arts Degree in business administration

    Method of Application

    This job has expired. Application is no longer allowed

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