Customer Experience Associate (Cashier) at Hotpoint Appliances Ltd

Reports to: Deputy Store Manager

Department: Retail

Job Purpose

Accountable for processing all cash transactions accurately and efficiently and in accordance with company policies and procedures while focusing on achieving customer satisfaction and increasing revenue growth.

Job Responsibility and Accountability

• Maintain daily cash float as per SOP, issue requisite receipts, change and customer refunds as authorized by the supervisors
•  Account for cash, cheques, credit cards, Mpesa transactions and credit notes
• Provide requisite daily cashier summary to account for the day’s transactions
• Ensure filing of the documents produced daily and redeem any gift vouchers
• Prepare daily banking slips for cheques collected during the day and separate deposit slips for those on account.
• Capture client details accurately on the ERP system
• Ensure customers are attended promptly.
• Facilitate the resolution of customer complaints, guide them and provide relevant information.
• Provide customer feedback on completion of the sale.
• Share information to customers on the offers available.
• Inform the customers about purchasing incentives.
• Responsible for helping build up a business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.

Qualification

• A minimum of Diploma in a business-related course.
• Cashier training or exposure in a similar role in retail environment will be an added advantage.

Experience

• At least 1 year experience as a cashier preferably in retail.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day 
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of accounting and finance.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

Application Criteria:

Qualified candidates are encouraged to send their applications to careers@hotpoint.co.ke on or before 5th October 2023 indicating the preferred location. Only shortlisted candidates will be contacted. Thank you